Support is not answering phone call, text and chat is auto response and no body online

So what exactly is happening with support at TT?

There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a different part of the website.

Why has thumbtack insulated itself away from professionals?

I am a platinum status member.

This is very shady and requires a professional response, not a redirect to a webpage wherein the answer is not in place


  • DustiO
    DustiO Administrator Posts: 985

    Due to macroeconomic impacts on the economy and our industry, we had to make the difficult decision to reduce our headcount by ~14% globally — about 160 employees. Headcount reductions were made across all teams and across levels - and our support teams were affected. Teams are being retrained, but it will take some time for support to get back up to a faster pace. So, your patience is appreciated.

    There are a ton of great resources in the Help Center, and if you have questions about anything that you weren't able to get answered there I am happy to try and find answers for you.

    Was there a specific question I could help with?

  • @DustiO you seem pretty dialed in and particularly helpful in doing what you do, so first and foremost, thanks for that

    Specific question at this point would be about when customer support will be retrained, there must be a timetable

  • DustiO
    DustiO Administrator Posts: 985

    Unfortunately I do have a timetable, but everyone is working really hard to get everyone up to speed. In the meantime definitely take advantage of those resources and join our CommuniTEA sessions if you can!

  • DustiO
    DustiO Administrator Posts: 985

    Also thank you - and you are welcome. I know I don't always have the answers, but I do try really hard here!