Lead Cost

Options
drmeliakeller
drmeliakeller Posts: 1
in Thumbtack Resources

I'm new to Thumbtack and I've set my Max leads for each service, but I'm getting charged double what my maximum is. I don't understand why. Can anyone help? They say Exact Match. This is extra frustrating because none of the leads have even followed through.

Comments

  • Matt
    Matt Posts: 155
    Options

    Hello @drmeliakeller, check that your max lead price was for each reach out and not for the entire month budget? I have never had that happen to me, but could be a glitch on their system.


    Another thing I notice, about 10% of the people actually respond through the app. I always text, then a quick call shortly after as not everyones number is a cell number.

  • SLP
    SLP Posts: 2
    Options

    I would be careful, I had this issue too. Now I am facing fake customers, and support refuses to help. These leads keep eating into my budget and refunds are not allowed for them.

Resources

Welcome! Check out our Community Code of Conduct. (review here)