What is the process that thumbtack uses for Opportunities

I noticed that on the opportunities page, it indicates that "these customers who have requested other pros", "...you can be their backup."

Does this mean that your response is not sent to the customer until the pro they selected has changed their status to "not hired"? Exactly when does the email go out to the customer if you choose to pursue an "opportunity"?


  • DustiO
    DustiO Administrator Posts: 985

    It means they have already reached out to a pro, but not necessarily hired them. Customers can choose to look at quotes from other pros who reach out via the opportunities tab, but you won't pay for those unless the customer responds to you. This is a nice way to look at jobs that might be slightly outside your preferences, but customers are a lot less likely to look at these versus regular leads, so just keep that in mind :) It's a good backup though!

  • LisaP
    LisaP Posts: 6

    @DustiO Thank you, I have read that information that thumbtack has provided. It doesn't answer the question. I don't believe an email goes to the "opportunities" until the first pro (the one the client contacted) changes the status. So the question is, Exactly when does your email go out to the client? (you have chosen to respond to from an opportunity). This is a detail that I think is very important and unanswered.

  • DustiO
    DustiO Administrator Posts: 985

    Oh sorry, I totally missed that! I believe it goes out immediately, but it's up to the customer to click on and see your quote - but I'm reaching out to that team to find out for sure.

  • DustiO
    DustiO Administrator Posts: 985

    @LisaP I was incorrect — The notification goes out if the pro they originally contacted does not respond within 4 hours! It looks like this may not be working properly and it's being investigated currently, so stay tuned if I hear more I will comment here. Thank you for the patience!

  • Craig_Washington_Ii
    edited March 3

    “Not necessarily hired them” (?) that response in and of itself sent a chill thru my bones.

    Due to THUMBTACK, INC. 👍📌 having problems tailoring the leads to exactly what I want, I have frequently just been a ” opportunities “guy on many occasions, and I can tell you from 10 years experience (being the only person, leads or not, to send a quote to the customer / past customers using thumbtack trying to contact me / etc.) that opportunities are not presented to the customer when you send them.

    God only knows when they are presented… of course if they were presented immediately it would be bely any need to have “targeted“ leads, so you have to imagine that whatever the process/procedure they obviously take a backseat to the much ballyhooed and pushed “targeted leads “