How has your experience been with Thumbtack (Pro Support) when trying to get an issue rectified...

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ROBINUCCI
ROBINUCCI Posts: 1
in Thumbtack Resources

Especially issues dealing with getting refunds for bogus or misrepresented leads...

How has your experience been with Thumbtack (Pro Support) when trying to get an issue rectified... 13 votes

Excellent
0% 0 votes
Good
0% 0 votes
Neutral
7% 1 vote
Bad
7% 1 vote
Terrible
7% 1 vote
Are you joking... What Pro Support???
76% 10 votes

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,166

    @ROBINUCCI Pinning this poll to the top of the page to see if we can get some people to take it. Always happy to hear feedback on Support (good and bad). Thanks for posting!

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  • MindsVaultMedia
    MindsVaultMedia Posts: 1

    Following. I just paid $100 for 2 leads on the video editing category, both of which had clients who thought it was a category for videography (actual filming). I've had a ton of customers say the same thing, which shows that somewhere there's a misunderstanding with how Thumbtack is showing the video editing category to people. That disconnect results in people clicking the wrong category, and us getting charged for nothing. Submitted a dispute, and Thumbtack won't even refund us a credit on the system. They just take the money.

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