Thumbtack Resources

The home base for all things Thumbtack.

Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • RubyPowell
    Export past leads
    hello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell
    Answered RubyPowell 170 views 10 comments Most recent by DerHilfer_LLC
  • Ar415
    Thumbtack Pro new update notification glitch
    I have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
    Ar415 198 views 2 comments Most recent by JesseG34
  • eskay0201
    Not receiving a notification every time on my phone
    Hi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left with Thumbtac…
    eskay0201 300 views 7 comments Most recent by DerHilfer_LLC
  • structuralguy65
    Why is this refund denied
    Customer posts in the structural engineering category, but when I speak to him, he's looking for a contractor. I'm not a contractor, so I shouldn't have to pay for this.
    Answered structuralguy65 27 views 1 comment Most recent by DustiO
  • vroomer64
    Remove Direct Leads
    I'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
    Answered vroomer64 139 views 5 comments Most recent by unknown
  • STL_Shooter78
    Thumbtack for Non Home Based Services
    Now that Thumbtack is only focusing on home based services, are they going to spinoff the categories for non home based services into a new website and under a different name?
    STL_Shooter78 51 views 2 comments Most recent by STL_Shooter78
  • Harisb123
    Refunds
    I am new to Thumbtack and I have been getting leads that just won't work with me due to many reasons out of my control. I did get all refunds besides 1 and I don't feel like I should be charged for it. Also one more big thing, why d…
    Harisb123 38 views 1 comment Most recent by DustiO
  • MOsinskie
    Recent massive drop in rankings since the new year?
    I typically turn my leads on and off as I need them as I am a one man show and often will be too busy on a roofing project to handle incoming leads. I have 67 reviews, all 5 stars, and have been using Thumbtack for about two years. …
    Answered MOsinskie 42 views 1 comment Most recent by DustiO
  • DustiO
    Your feedback in action: We’re removing all Instant Bookings.
    We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y…
    DustiO 611 views 21 comments Most recent by KesXcent
  • KevinCristo95
    N
    Poll KevinCristo95 772 views 2 comments Most recent by Jeff_jtv2020
  • Fil777
    Custom weekly budget
    Hello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choose our bud…
    Fil777 873 views 19 comments Most recent by KW_CleaningCo2024
  • KuyGasena04
    No leads?
    @DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please
    Answered KuyGasena04 92 views 6 comments Most recent by DustiO
  • Tim_Lyddon
    Can I get a bad review deleted?
    hi, I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid for an…
    Answered ✓ Tim_Lyddon 442 views 2 comments Most recent by KCInvestigations
  • thesafeharbor1_info
    Is it possible to target customers in two different areas?
    I am trying to figure out how to target clients in all of the state of NY to do tele-therapy. This is where I am licensed; however, I live in North Carolina. I want to offer life coaching services to the United States. Also, I wa…
    Answered thesafeharbor1_info 126 views 4 comments Most recent by busyb
  • BeckieH_17
    How can I archive a message with no option to archive?
    We recently reactivated our account, and I archived thousands of old messages; however there is one remaining message from 2020 that does not give me the option to archive it. How can I get rid of it?
    Answered ✓ BeckieH_17 110 views 1 comment Most recent by DustiO
  • FrenchTutorGuy
    Refund Policy - Read receipts, Valid Phone Numbers and Text Message Threads
    I do love Thumbtack. I just wanted to know if the refund process you guys used to offer - whereby if a potential customer didn't even read your quote meant you got a refund - could be brought back? Or at least, could you offer us a …
    FrenchTutorGuy 83 views 2 comments Most recent by SME
  • Tim_Lyddon
    Bad reviews
    Hi, I just posted my story about a bad review I got. The review does violate policy because it does not relate to the interaction between myself and the client. Firstly he says that he used Venmo. He did not. And I have the proof i…
    Answered ✓ Tim_Lyddon 212 views 7 comments Most recent by DustiO
  • Jennifer_Longociu
    Top Pro Eligibility Questions
    @DustiO Hello! I am trying to become a Top Pro for the first time. Once I become one, can you tell me how many points I need to accumulate each period to remain a Top Pro? Also, since as a hypnotherapist I don't seem to be eligible…
    Jennifer_Longociu 171 views 6 comments Most recent by DustiO
  • System
    Customer changed job details
    This discussion was created from comments split from: Instant Booking.
    System 74 views 4 comments Most recent by DustiO
  • CaileeM
    Your feedback in action: Refund policy update.
    Hello all, I am excited to share that Thumbtack has launched an update to the 15 minute cancellation refund policy. Thanks to your feedback and to the Pro Advisory Board for helping us find a solution, we are expanding the 15-minute…
    CaileeM 1.9K views 65 comments Most recent by structuralguy65
  • DustiO
    Duplicate Opportunities
    This discussion was created from comments split from: Dustio.
    DustiO 34 views 4 comments Most recent by Photographer
  • Eriich
    Have any pro's had any suspicious leads that do not get refunded? I am very concerned
    Hi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. bu…
    Eriich 799 views 8 comments Most recent by DustiO
  • Happy_Handyman24
    Abandoned by Thumbtack
    I signed up for Thumbtack as a pro and within minutes was contacted by a representative who outlined a package where I would get personal assistance from him with the set up and for the first 60 days of service. I needed to discuss …
    Happy_Handyman24 33 views 1 comment Most recent by DustiO
  • DustiO
    Your Pro Summit recap.
    We recently held a Pro Summit for select pros and rolled out some exciting product news. Even if you weren’t able to attend, we want to make sure you all have access to the updates that were covered at the event. New booking options…
    DustiO 529 views 9 comments Most recent by alicemorgan3303
  • DustiO
    Who is tuned in to the Pro Summit right now?
    And what has peaked your interest?
    Poll DustiO 57 views 2 comments Most recent by DustiO
  • eskay0201
    Lead prices and competitors
    Hi, I've been using Thumbtack for a while and have somewhat enjoyed getting new clients, but I’m wondering why, whenever a client looks for a photographer for example, they’re given multiple competitors to choose from. In my opinion…
    eskay0201 49 views 0 comments Started by eskay0201
  • Shay
    leads have been coming up with invalid, disconnected, or inaccurate phone numbers
    I have received multiple invalid, disconnected and incorrect phone numbers that are concerning. Thumbtack has been very difficult in issuing a refund for them and if the number is invalid, they say they have checked it and it is val…
    Shay 192 views 8 comments Most recent by Shay
  • FrenchTutorGuy
    Consent form and disclaimer ?
    Would it be possible for language tutors like myself, to have a process where potential language students read and sign a consent form before contacting me? Often, novice language learners are quite unfamiliar with the duration and …
    FrenchTutorGuy 16 views 1 comment Most recent by DustiO
  • chilogm1
    Early access to the new version of texting client with no cost until hire
    for the pass couple day I had an option in my lead category where I had early access to this new program where we can text a client at no cost and if I get hire I only get charge. Every time I click on it I just get a continuous 3 d…
    Answered chilogm1 61 views 4 comments Most recent by CaileeM
  • Hudino
    Instant Bookings
    Nevermind
    Question Hudino 24 views 0 comments Started by Hudino

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