Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • Jennifer_Longociu
    Suggestion: Can we get sound to indicate a new lead?
    Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that something tha…
    Jennifer_Longociu 61 views 3 comments Most recent by DustiO
  • FRichardson
    [Resource of the week] Communicating with customers.
    The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of four …
    FRichardson 66 views 0 comments Started by FRichardson
  • FRichardson
    [Resource of the week] Make the most of your profile video series.
    In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos:  Stand ou…
    FRichardson 44 views 0 comments Started by FRichardson
  • DMS1536
    Poor customer service
    I am frustrated that I cannot speak with a live person. I keep getting leads that I am blocked from because Thumbtack indicates my card is not working. checked with the bank and the card is working. I finally get a good lead and I c…
    DMS1536 77 views 0 comments Started by DMS1536
  • Vincent_Close
    Background check not working
    Anyone else having issues with getting the background check? I enter my information in and all it returns is "serverError".
    Vincent_Close 231 views 8 comments Most recent by DustiO
  • rallycat
    Service "not available" to add on pro, but comes up when I search as a customer
    Help! I'm a new yoga teacher and trying to add my services to my pro account, but nothing comes up yoga related at all when I try to add a new service (so according to Thumbtack, it's "not available as a service") but when…
    rallycat 32 views 0 comments Started by rallycat
  • FRichardson
    [Resource of the Week] Target the jobs you want.
    Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do.  The series consists of three videos:  Set your travel areas — Let Thumbtack know where you want to work  Set your job pref…
    FRichardson 64 views 0 comments Started by FRichardson
  • Cleanertoppro7
    Instant booking should be refunded when a customer cancels.
    The 15min rule is a joke! Instant bookings should be refunded back immediately upon a customers cancellation. We are paying for instant booking & high prices for all leads, they should at least be refunded when an instant book …
    Cleanertoppro7 538 views 15 comments Most recent by Dave
  • Thermatechhvac
    Trying to get in contact with someone over phone
    Is there a way I could get in contact with thumbtack over the phone . Spanish gets me someone but English just hangs up the phone or I get a stubborn text rep . I got charged for a lead that wasn’t on my targeted preferences and it …
    Thermatechhvac 81 views 1 comment Most recent by DustiO
  • NorcalAandC
    Refunds
    I can see lot of people talking about it . Thumbtack should be more real when analyzing refund requests . So many costumers don’t respond, click by mistake and etc . But thumbtack keep charging us without any chance
    NorcalAandC 86 views 1 comment Most recent by Matt
  • FRichardson
    [Resource of the Week] Show off your strengths.
    Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your …
    FRichardson 110 views 1 comment Most recent by Matt
  • barchard
    New Webinar Series for Pros
    Are you new to Thumbtack and ready to make the most of your experience? Join our Monthly Pro Webinar for new pros, written to help you get started and succeed on Thumbtack. This webinar is all about our new pros and is designed to h…
    barchard 1.7K views 4 comments Most recent by rschnepf13
  • Great_Greg
    Not showing up in search
    I’m not showing up in search results for one of my services . I currently have four, the other three services are showing and I’m near the top. But, with my targeting on and my price per lead above recommended, I still do not show u…
    Great_Greg 48 views 1 comment Most recent by Jeff_jtv2020
  • michaelsonmovingco
    Is it possible to get jobs for multiple areas for one Business?
    Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste…
    michaelsonmovingco 712 views 11 comments Most recent by DustiO
  • Waterstrength
    NO support, No Agents, Automated Messages
    What is going on here, am a pro, great reviews and work very hard for my Thumbtack customer, but what is going on. No support, I call says we are closed, reach us at regular buisness our no matter what time I call. There's no one to…
    Waterstrength 84 views 0 comments Started by Waterstrength
  • DustiO
    Instant Book Q&A Video
    We put together a series of videos that cover commonly asked questions about Instant Book, how to get the most out of it, including tips from top Thumbtack pros, as well as feedback we've been hearing and how we're addressing it. Wh…
    DustiO 2K views 7 comments Most recent by sgholston75
  • Eryn
    CUSTOMER SUPPORT???
    Is anyone else finding it impossible to get in contact with customer support?? Their chat service is a robot and when you ask for a live representative, they never add someone to the chat…. The support email provides an auto respons…
    Eryn 255 views 8 comments Most recent by Eryn
  • Matt
    Why are phone numbers being hidden for direct leads?
    I had a lead yesterday that I responded to with my quick reply in less than a minute, and 20 minutes later I go into the app to text the client, and the phone number was hashed out, and I had no way of reaching them. Then later it s…
    Matt 187 views 6 comments Most recent by Matt
  • structuralguy65
    Why am I getting charged for leads outside of my service area?
    It's almost like you want me to call the FTC and file a complaint.
    structuralguy65 124 views 4 comments Most recent by DustiO
  • Mitchell_Lawncare
    Is Thumbtack Losing Touch with its Contractors
    In my professional experience, thumbtack has been great. However in recent years it’s seems to be less focused providing fair exchange. The leads are down for myself and everyone I talk to, they implement words like cheap right befo…
    Poll Mitchell_Lawncare 1.7K views 29 comments Most recent by Lorray
  • Lahonk_23
    Issues with pro not reserving reset code or allowing email changes.
    Been experiencing this for a while now, I try to reset my password and send the reset link to my email and I never receive it. Along with changing my email in the app that I’m still logged into on my phone. I’ve been getting no help…
    Lahonk_23 64 views 1 comment Most recent by DustiO
  • JMusselman
    How do you manage on client that reschedules on Instant Book?
    Another reason why Instant Book is for the customer and not the PRO. I had a client last minute reschedule on me today for our session at 10. No where on my account can I update the appointment to the new time. There is an option to…
    JMusselman 217 views 2 comments Most recent by JMusselman
  • Donna_Dz23
    Can Clients not on Thumbtack, write a 2nd review for my service?
    Hi all, I've been on Thumbtack since 2020 as an Overnight Pet Sitter. One of my clients, Erin has used my services for 16 years but is not on Thumbtack. She wrote a review when I first joined in 2020. Can she write a 2nd review to…
    Donna_Dz23 103 views 1 comment Most recent by DustiO
  • Jeff_jtv2020
    Is any body else loosing money from the 15 min refund policy from instant book?
    I’m loosing $100 dollars a day from instant book cancellation after the non existent 15 min refund window passes. Half of my customers that instant book are actually trying to get prices. The 15 min refund is a joke that should be c…
    Poll Jeff_jtv2020 316 views 12 comments Most recent by Fairness
  • Sergey
    question about a direct lead
    I receive a task, and I answer within a few seconds. but to my surprise, I am not the first person the client communicates with. That is, I receive a task that has already been offered to someone. and this is not a category of possi…
    Sergey 171 views 3 comments Most recent by DustiO
  • Davids302011
    What can I do if a customer is avoiding payment
    What can I do if a customer is avoiding payment I put in a 4 sink system in a food trailer about three months ago and I did the entire job and it was time for the customer to pay if she started avoiding me so I contacted Thumbtack b…
    Davids302011 386 views 1 comment Most recent by gracecompletepm
  • bellezashomeservices
    Pro Account Was Deactivated
    Hello! I have been using Thumbtack for many years in my cleaning business and I got deactivated I've been trying to recover for about 6 months and no answer, I had more than 250 reviews with a strong profile. Has anyone had the same…
    bellezashomeservices 226 views 1 comment Most recent by DustiO
  • DustiO
    Tips & tricks from successful Thumbtack pros.
    As some of you know, before joining the Thumbtack team I was a business owner for over a decade (I had a wedding cake & confection company) and much of that time was spent as a Top Pro on Thumbtack. I supported my young family …
    DustiO 1K views 8 comments Most recent by DustiO
  • DustiO
    [VIDEO] Thumbtack Success Workshop
    Earlier this week we had the opportunity to meet with 100+ pros from this amazing Community to get some insights, tips & tricks for success on Thumbtack — from our Thumbtack support teams and two of our Thumbtack Pro Advisors, S…
    DustiO 321 views 1 comment Most recent by Bretdouglas
  • structuralguy65
    Message for all the engineers and architects
    I am finding that this mandatory "$0/on-site estimate" thing is confusing the customer. People are expecting a free consultation. I had three just in the first three days this week. "The app said this was supposed …
    structuralguy65 472 views 11 comments Most recent by structuralguy65