Thumbtack Resources
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Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y… -
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Custom weekly budgetHello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choose our bud…
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No leads?@DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please
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Can I get a bad review deleted?hi, I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid for an…
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Is it possible to target customers in two different areas?I am trying to figure out how to target clients in all of the state of NY to do tele-therapy. This is where I am licensed; however, I live in North Carolina. I want to offer life coaching services to the United States. Also, I wa…
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How can I archive a message with no option to archive?We recently reactivated our account, and I archived thousands of old messages; however there is one remaining message from 2020 that does not give me the option to archive it. How can I get rid of it?
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Refund Policy - Read receipts, Valid Phone Numbers and Text Message ThreadsI do love Thumbtack. I just wanted to know if the refund process you guys used to offer - whereby if a potential customer didn't even read your quote meant you got a refund - could be brought back? Or at least, could you offer us a …
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Bad reviewsHi, I just posted my story about a bad review I got. The review does violate policy because it does not relate to the interaction between myself and the client. Firstly he says that he used Venmo. He did not. And I have the proof i…
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Top Pro Eligibility Questions@DustiO Hello! I am trying to become a Top Pro for the first time. Once I become one, can you tell me how many points I need to accumulate each period to remain a Top Pro? Also, since as a hypnotherapist I don't seem to be eligible… -
Customer changed job detailsThis discussion was created from comments split from: Instant Booking. -
Your feedback in action: Refund policy update.Hello all, I am excited to share that Thumbtack has launched an update to the 15 minute cancellation refund policy. Thanks to your feedback and to the Pro Advisory Board for helping us find a solution, we are expanding the 15-minute… -
Duplicate OpportunitiesThis discussion was created from comments split from: Dustio.
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How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an…
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Have any pro's had any suspicious leads that do not get refunded? I am very concernedHi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. bu…
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Abandoned by ThumbtackI signed up for Thumbtack as a pro and within minutes was contacted by a representative who outlined a package where I would get personal assistance from him with the set up and for the first 60 days of service. I needed to discuss …
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Your Pro Summit recap.We recently held a Pro Summit for select pros and rolled out some exciting product news. Even if you weren’t able to attend, we want to make sure you all have access to the updates that were covered at the event. New booking options…
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Who is tuned in to the Pro Summit right now?And what has peaked your interest?
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Lead prices and competitorsHi, I've been using Thumbtack for a while and have somewhat enjoyed getting new clients, but I’m wondering why, whenever a client looks for a photographer for example, they’re given multiple competitors to choose from. In my opinion…
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leads have been coming up with invalid, disconnected, or inaccurate phone numbersI have received multiple invalid, disconnected and incorrect phone numbers that are concerning. Thumbtack has been very difficult in issuing a refund for them and if the number is invalid, they say they have checked it and it is val…
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Consent form and disclaimer ?Would it be possible for language tutors like myself, to have a process where potential language students read and sign a consent form before contacting me? Often, novice language learners are quite unfamiliar with the duration and …
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Early access to the new version of texting client with no cost until hirefor the pass couple day I had an option in my lead category where I had early access to this new program where we can text a client at no cost and if I get hire I only get charge. Every time I click on it I just get a continuous 3 d…
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Instant BookingsNevermind
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Photos will not uploadHello, I'm having a problem of uploading photos because I always get an error saying that it can not upload. I've uploaded other photos many times before but this time it wont even let me upload one photo. Please help me on this. …
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How the Heck do I Access and/or Change my Rate?Just spent over an hour trying to find the magic click to gain access to my rates. Someone please help! Thx!
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Concerns regarding non-refundable leads, has anyone else had issues?Hi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. …
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LeadsI would rather pay more for the job landed than to be duped by customers that play games. Time is money and paying for leads that don’t respond back is just robbery.
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Thumbtack Android App not working for me@DustiO I'm wondering if others are having trouble with the Android Thumbtack app for Pros. For a couple of days, any time I try to open it on my LG smart phones, I get a message pop-up that says "This version Thumbtack for Pro…
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A Quick Refresher on Reporting Suspicious ActivityThe majority of the customers you meet on Thumbtack are trustworthy. If you do come across a customer or situation you’re not sure about, let us know by reporting it. Take a moment to check out this article on reporting suspicious a… -
Can't do it optionI've received a lead that indicates the person is "looking for a life coach for a friend", this is not a lead I want to take. What happens if I click the Can't do it option? Will I still be charged? Thank you for the res…
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