Thumbtack Resources

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Discussion List

    How has your experience been with Thumbtack (Pro Support) when trying to get an issue rectified...
    Especially issues dealing with getting refunds for bogus or misrepresented leads...
    Poll ROBINUCCI 98 views 4 comments Most recent by LLContracting
  • That_Tech_Jeff_2023
    Thats a lot for just one lead no?
    $120 for just one lead? Am I looking at this incorrectly?
    That_Tech_Jeff_2023 63 views 2 comments Most recent by LLContracting
  • CaileeM
    We're improving Thumbtack Pay
    Hello, Pro Community! I'm excited to share that deposits and installments are here. You used to only be able to accept one payment from a customer through Thumbtack. Thanks to your feedback, you now have the ability to request and r…
    CaileeM 101 views 2 comments Most recent by DustiO
  • dmcgphotography
    Support is not answering phone call, text and chat is auto response and no body online
    So what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d…
    dmcgphotography 229 views 13 comments Most recent by Enkultt
  • Wil
    Thumbtack Leads
    Why is going on with thumbtack this is the fist time in my 2 years with thumbtack leads has been coming in so slow….even the people I urge to join thumbtack has been complaining. What’s going on..?
    Wil 43 views 2 comments Most recent by Wil
  • drmeliakeller
    Lead Cost
    I'm new to Thumbtack and I've set my Max leads for each service, but I'm getting charged double what my maximum is. I don't understand why. Can anyone help? They say Exact Match. This is extra frustrating because none of the leads h…
    drmeliakeller 74 views 2 comments Most recent by SLP
  • That_Tech_Jeff_2023
    Major issues with Thumbtack App
    I have now spoken to more than a dozen potential Thumbtack clients who say they are totally confused by the Thumbtack process, do not like or understand the app, and never see the responses to their requests. Personally, about 90% o…
    That_Tech_Jeff_2023 592 views 16 comments Most recent by DustiO
  • allenrobberson
    apostrophe in predefined fields
    Why can't I use " ' " (apostrophe) is the predetermined text fields
    allenrobberson 12 views 0 comments Started by allenrobberson
  • LisaP
    What is the process that thumbtack uses for Opportunities
    I noticed that on the opportunities page, it indicates that "these customers who have requested other pros", " can be their backup." Does this mean that your response is not sent to the customer until the…
    LisaP 319 views 7 comments Most recent by Matt
  • famtechmedia
    Not getting anymore leads the way I would get
    Seems Thumbtack Pro has slowed down for me over the past few months. I would get a great number of leads and jobs but now it has dwindled down significantly. I have done everything required by Thumbtack Pro, I have great ratings and…
    famtechmedia 85 views 1 comment Most recent by Matt
  • DustiO
    Thumbtack + GoSite Partnership
    We hear a lot of feedback from pros about how you wish we had more calendar integration possibilities — so we're excited to post about this partnership. Our partnership with GoSite makes managing your leads and your schedule easier.…
    DustiO 201 views 2 comments Most recent by Erich_Von_Fader
  • Erich_Von_Fader
    I am looking for support of any kind through this company. What happened to the support and how can this be fixed. If there is a problem that requires a dispute with a member of thumbtacks staff then where do I turn. I have had iss…
    Erich_Von_Fader 33 views 0 comments Started by Erich_Von_Fader
  • Erich_Von_Fader
    Hi there, where is the pro support?
    I am currently frustrated with this app and support. I have gotten mulitple leads that are not a match and spent hours on the phone waiting for support to get my denied refund. Now, the support is gone but yet the emails and the app…
    Erich_Von_Fader 43 views 0 comments Started by Erich_Von_Fader
  • MoPierre
    Account Deactivated - Need Support
    So basically my husband's business account was deactivated, after messaging on all the social media platforms and emailing, someone finally answered saying that his account was deactivated because it was linked to my account. Now hi…
    MoPierre 144 views 0 comments Started by MoPierre
  • DustiO
    Introducing Podium.
    We’re excited to introduce our integration with Podium. We’re partnering with them to help pros like you better connect with customers and deliver best-in-class service. Podium offers a suite of messaging tools to get online reviews…
    DustiO 112 views 0 comments Started by DustiO
  • LondonLifts
    Additional Google Reviews
    When I created my thumbtack account it let me import the 6 I had. I now have 17 and want to add the additional Google reviews to my account. I keep getting the error message that I have already imported all Google reviews. Is there …
    LondonLifts 781 views 16 comments Most recent by DustiO
  • AlexPDX
    Instant bookings update hurting my business
    This hurts us! The forced instant bookings are priced higher then the job. I was told to lower my competitive settings. I've never been charged so much for a lead. This is disappointing to say the least.
    AlexPDX 356 views 12 comments Most recent by Jeff_jtv2020
  • SmokeyRosePress
    Customers Misunderstanding My Location...?!
    Hi, I cannot seem to figure out for the LIFE of me what is happening. I keep getting leads from folks who are usually from the west coast, whereas I am located in Pennsylvania. I have my location set to show my town and state (since…
    SmokeyRosePress 149 views 1 comment Most recent by DustiO
  • dumprunexpress
    Used to get tons of leads, now I get 0?
    Hello everyone my question to the community is, am I the only one who feels as if their profile has been flagged or blacklisted? Used to get lots of leads that transferred to jobs and now (even with the max lead prices) I'm getting…
    dumprunexpress 63 views 1 comment Most recent by DustiO
  • Paul_Bock
    can't get the support I all...
    I can't change my email address on won't let me...and I can't find the support I need from anywhere!!!!
    Paul_Bock 61 views 1 comment Most recent by DustiO
  • Simon
    No new leads for weeks
    I can see other people are having the same issue. Has anyone found a solution? I used to get lots of leads and really like Thumbtack for my business. Is there a system problem? I tried calling the help desk but I cannot get an a…
    Simon 32 views 0 comments Started by Simon
  • AMurray
    No leads
    I also went 3 months with no leads... Previously, I consistantly had 1-2 leads and responded quickly. I have increased budget a little bit but still hardly anything. I even got a couple clients to add reviews. I have talked to a Thu…
    AMurray 53 views 1 comment Most recent by Jerry_Garmon
  • Hypnotist
    Feedback for Customer Request Form - Seeking Help With Addiction
    As a Hypnotist, I seek leads/referrals for clients who identify as having an addiction. It seems the Thumbtack user is provided with prompted options that are limited to just working on an addiction. In the comments, they may indic…
    Hypnotist 21 views 1 comment Most recent by DustiO
  • michaelsonmovingco
    Is it possible to get jobs for multiple areas for one Business?
    Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste…
    michaelsonmovingco 301 views 5 comments Most recent by Lemargriffinfilms

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