Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • Jeanine
    Targeting
    I'd like to talk about this. I am a notary - as are many others - it is a simple thing for Thumbtack - but I find that I get hired maybe half the time - because THUMBTACK will ENCOURAGE clients to contact MORE THAN ONE PRO. I resp…
    Jeanine 42 views 2 comments Most recent by Chavez
  • Teachers1on1
    Profiles for Different Locations
    We're a new eLearning platform that launch in January 2022. Our platform allows parents to find verified, actual teachers to tutor their children. We were wondering if it was possible to make sub-profiles that are specific to cities…
    Teachers1on1 14 views 2 comments Most recent by DustiO
  • A2ZTravelDesign
    Negative review
    Are thumbtack leads able to leave us a negative review if they haven't hired us? I got a lead but don't offer the service that they were looking for. They left me a 1 star review because I dont offer that service. Why are they ab…
    A2ZTravelDesign 45 views 1 comment Most recent by DustiO
  • Lemargriffinfilms
    Thumbtack masterclass
    Thanks so much for being in the zoom today! Please send me an email to [email protected] with the Subject - Thumbtack Masterclass - Anyone that emails me today will get $25 off the class and also a free 15 minute private z…
    Lemargriffinfilms 66 views 0 comments Started by Lemargriffinfilms
  • OnTheRockies
    Prices not being shown to potential clients
    I set up my prices and the pricing page says prices are live, yet anywhere from 60-75% of my leads show this: When I brought up this bug a year or so ago, I was told my prices are live and everything looked fine. If that's the case,…
    OnTheRockies 3 views 1 comment Most recent by DustiO
  • Jami_JConcepts_55
    Wording for Customers - Check Availability
    Hello! I’ve brought this up many times over the last two+ years but will bring up again. If we are paying for a direct lead that matches our profile, selected preferences AND our calendar, why is all the messaging to the client say …
    Jami_JConcepts_55 37 views 3 comments Most recent by Jami_JConcepts_55
  • ChinMaster
    Refunds
    Refunds aren’t being honored with thumbtack. When a customer doesn’t respond and when we pay for direct leads. We should be refunded or at least free leads to make up for our loses. This is all pros issue and it’s still not being r…
    ChinMaster 80 views 4 comments Most recent by JT123
  • pnyame_13
    Thumbtack Refund Policies & Customer Service is very disappointing
    I have used TT for years and even though I have had my reservations, the site has been good to me and meets my needs. Recently, Thumbtack has taken turn for the worse in following its own refund policies and responding to inquiries …
    pnyame_13 131 views 6 comments Most recent by alexrez52
  • DustiO
    Group Highlight: Home Pros
    If you're tagged in this post, it means you let us know that you are in a home industry category on Thumbtack. I wanted to personally remind all of you that this group for Home Pros exists and that it is a space for you to network, …
    DustiO 83 views 1 comment Most recent by MJR_Services
  • MenfisCreg
    Issues with refunds
    I've been using Thumbtack for many years and it was great experience. But recently I feel like something changed and the Thumbtack cares about money only. I've submitted refunds for leads which are clearly fall under refund policy. …
    MenfisCreg 288 views 13 comments Most recent by DustiO
  • cakenweights
    Anyway to add voice memos?
    I am about to take a vacation for a week & won't be available for sales calls with leads. I wasn't going to turn off services this time, but wanted to add a more personal touch. I have a video recorded with behind the scenes of …
    cakenweights 36 views 1 comment Most recent by DustiO
  • LexingtonDev
    Receiving Direct Leads that really aren't Direct Leads?
    Hey guys! My name is Britney and I am one of the CEO's of Lexington Development! We are a construction, remodeling, contracting, and handyman service based out of Jackson, MS! I just was wanting to know if there are other Pros that …
    LexingtonDev 92 views 2 comments Most recent by LexingtonDev
  • Timur
    Improvements for the app (for the Pros)
    Hi! I'm the Pro (handyman) with 300+ 5 star reviews. I'm here for 1 year already. And I'm not good with some of the moments in the app. My suggestions are: _____ 1. Make the base prices of the Pro more visible to the Customers. Bec…
    Timur 39 views 1 comment Most recent by DustiO
  • cakenweights
    Thumbtack canceling request?
    I was scrolling through my previous conversations & noticed one had been canceled- by thumbtack. Why would thumbtack cancel a job request? If the person wasn’t legit/got a complaint from another pro & therefore they were rem…
    cakenweights 52 views 1 comment Most recent by DustiO
  • AngelicaVasquez
    Rate Clients
    Why doesn't Thumbtack allow customers to be rated? I've received an unwarranted review and now I live in fear of my clients. Uber figured this out years ago but if you don't allow both sides to rate each other, you create a lopsided…
    AngelicaVasquez 89 views 11 comments Most recent by Hooktopi
  • cakenweights
    Glitching?
    I got a lead today & it looks like I could see another pros message. I worry that these messages aren’t going to the lead at all. Unfortunately the leads I’ve been getting have been unresponsive lately which worries me if I am p…
    cakenweights 34 views 2 comments Most recent by Azhandyman
  • cakenweights
    Have phone numbers helped anyone? I’d prefer emails.
    I recently came back to using thumbtack as a pro & know about the new phone numbers feature. I am wondering if anyone had actually gotten a response from a prospect through texting/calling when they aren’t “reading” messages on …
    cakenweights 117 views 6 comments Most recent by Mage
  • OnTheRockies
    Another Pro copied my profile
    Recently I worked with a freelance contractor who told me of another pro they worked with who mentioned me by name. I had not heard of this other pro in my industry, and I somewhat regularly check out the competition to see where we…
    OnTheRockies 56 views 1 comment Most recent by DustiO
  • musicmanwiththeplan
    Musicians and Event Professionals on Thumbtack - Paying For Non-responsive Clients
    I am a highly rated musician on Thumbtack with a robust client base. I have used every major online marketplace you can think of to get clientele, and I am highly rated on all of them. I am lucky enough to make 100% of my income thr…
    musicmanwiththeplan 49 views 9 comments Most recent by musicmanwiththeplan