Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Lack of Thunbtack Support and refund policyI’m EXTREMELY disappointed in your customer service and refund policy. I am justified in saying that I will pay for leads where I can actually perform the job. I am being denied my refund requests for charges that do NOT fit my jo… -
Suspicious job alertsMaybe a month ago, I got a job lead which of course had the potential client's name. After that, all the subsequent leads I've gotten have that client's name above it. This does not seem to be a clerical error on Thumbtack's part, b…
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I refused to work with a client and he left me a 1-star reviewI've been working with Thumbtack for almost a year now and I like this app, it's working good for me, but I think it's time to talk about this annoying little unfair thing that exists on Thumbtack. In fact, now a client who turns t…
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Is my account ban?Since I restarted using thumbtack I didn’t received any leads (everything is set right as it should, any my leads prices are set higher than normal ) and now I noticed I am not even appearing online on the pros list, I try so many t…
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Havent gotten any leads in 5 daysIts been 5 days i was getting a lead every day for past 2 weeks and i have. Hreat reviews and reply right away what ia going on?
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Service Category Not AvailableDoes anyone know how to get ThumbTack to create a Service this is not an Option in the dropdown list?
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Notes area in leadsIs there an area in the leads where I can lead notes that are visible only to me?
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Top Pro Not searchableAs the top pro in my category, I'm not searchable at the moment, while others are even when they are out of budget. They will still show up with "limited availability" banner. This has happened to me repeatedly. Please fix!
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2 years Ago this is what thumbtack use to be.Check the difference between leads ands prices of how things use to be back den.
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Bad review from non clientI don't understand why thumbtack allows someone to mark you as hired just to give you a bad review. This person did not hire me, I actually turned down the job. They were mad. They marked me as hired and then gave me a bad review. B…
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Sudden drop in leadsI recently ventured out on my own after working for many years in the insulation industry. I signed up for Thumbtack and immediately after I began receiving good quality leads and regularly. I’ve always made sure to respond immediat…
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Question for our cleaning professionals.Do you offer vacation rental (i.e. Airbnb) cleanings? If so, do you charge customers a different rate compared to a standard cleaning? Higher or lower? If this is a service you offer and you have any insight, drop it in the comments… -
All my reviews are gone! Please helpHi. I have over 200 reviews which are no longer showing on my profile. Can someone please help as to why they’re gone? Thanks!
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[Join us] CommuniTEA + special guests from our Integrations Team on Thursday 5/23If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us this Thursday, May 23 from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll have some members of our Integ…
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ICYMI: 5/23 CommuniTEA Recap our Partnerships & Integrations teamLast week, several members of our Partnerships & Integrations team joined our CommuniTEA session. Our Integrations and Partnerships team is focused on enabling you to more seamlessly run your business concurrently with Thumbtack…
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Thumbtack profile is slow and is not updatingHello, there are a few number of issues I'm having with my profile. First, when I send out reviews to my clients they are not receiving the email. 2nd, I removed few photos in my collection but the photos are still showing up on my …
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Why do I get charged for leads that are miscategorized?Back on 4/28 I got a lead from an individual in Shawnee, KS for wedding videography. The lead cost me $30.02. I messaged the person back and said "Sorry, I don't do wedding videography". This person had selected "Vide…
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Tell Us How We Can Make Our Webinars Even Better 🚀Hey there, Thumbtack enthusiasts! We want to hear straight from you about how we can take our webinars from good to mind-blowing. Whether you've been tuning in faithfully or you're considering checking out the next webinar for the f… -
[RECORDINGS] Webinar Series for ProsPlease access the "On-Demand Webinars" tab to find recordings of all our previous webinar sessions. For details on upcoming sessions and registration links, please visit our "Events" tab. -
Why my 20+ pro reviews disappeared? Need helpgreetings, I am a pro with a moving company. Licensed and insured. Been using your platform for a while, spent good amount of money. I had over 20 reviews, about 25 I believe, and now they are all gone and I only had 1 review left.…
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[Resource of the Week] Webinar: How To Target Your Ideal CustomersJoin us for another live webinar - How To Target Your Ideal Customers, where you'll learn strategies to target the customers you want, effectively. By implementing the strategies covered, you'll attract more of your ideal customers,…
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Adding a Payment MethodI recently removed my current payment method for a couple of months, as a precautionary measure, because I was busy and wouldn't be using Thumbtack for that time. Now I'm trying to add my credit card back to my account and the site…
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Anyone having problems talking or chatting to a TT Rep?Anyone having problems talking or chatting to a TT Rep? Been trying since 1-9 and finding texts / chats don't get answered and no Rep live #s. I had an Instant Booking cancel after just 2 days and charged 40.00. Are we required to t…
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[Resource of the week] Front Desk.What is Front Desk? In this video, you will learn about Front Desk—what it is, its cost, and how to get started. We also have several other great videos that you can watch — check out our Video Library! -
Thumbtack Refunds Denied Even though Job isn’t in the areaI use to have no problem getting refunds approved from thumbtack. I use to be able to screen shot conversations and submit to Thumbtack Support. The last time I tried they told me I need to submit the conversations on thumbtack mess…
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Don’t miss the "How to Target Your Ideal Customers" webinar on 4/18Hey there! Just wanted to remind everyone about an upcoming webinar that can help take your business to the next level. The event is titled How to Target Your Ideal Customers and will take place tomorrow, April 18th. This webinar i… -
Lack of LeadsI have not gotten a single lead since October 2, 2023. I may have had my profile as unviewable for a few of these months, but I believe the majority of the time I have been viewable. I received Top Pro in 2021 and then everything se…
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Your First Two Weeks on Thumbtack!🌟 Attention New Pros 🌟 First of all, welcome. We’re so happy you’re here. My name is Brittany! Secondly, we understand that starting something new can be tricky, and we're here to help ease your transition. We wanted to share a help…
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[Resource of the week] Service Titan integrationI'm excited to share that we have officially launched a partnership with ServiceTitan. This partnership helps Thumbtack pros across many trades more efficiently manage all their leads and bookings through their connected ServiceTita… -
Suggestion: Can we get sound to indicate a new lead?Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that something tha…
Resources
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