Anyone else having issues with getting the background check?
I enter my information in and all it returns is "serverError".
@Vincent_Close I will see what I can find out for you, but I am unable to help with background checks here. I'll let you know what I find out!
I’ve been trying to do it, but I can’t.
@Uva98 I can't help with background checks here, but I have reached out to that team to see if we can get someone to help with this. I'll let you know what I can find out!
@Uva98 I heard back from the team with this:
Please have the Pro send their ID through ID-Help and we'll be able to verify them and send them a link https://help.thumbtack.com/id-help
Let me know if you are able to do this!
Ahh! Thank you. But, it’s not an id it’s my SSN is that okay?
I'm not sure what that form looks like or what you can send, I would guess there needs to be some form of photo ID though?
you can either verify with a snn or an official id, so I don’t have the id just my snn.
I would just follow the instructions on that page (sorry, this is not my area). If it says you can use SSN, then use that :) If not, I would recommend emailing [email protected] where this question can get routed to the right team. Thank you!
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