Background check not working

Anyone else having issues with getting the background check?

I enter my information in and all it returns is "serverError".

Comments

  • DustiO
    DustiO Administrator Posts: 1,546

    @Vincent_Close I will see what I can find out for you, but I am unable to help with background checks here. I'll let you know what I find out!

  • Uva98
    Uva98 Posts: 3

    Hi!

    I’ve been trying to do it, but I can’t.

    “Server error”


    thank you!!

  • DustiO
    DustiO Administrator Posts: 1,546

    @Uva98 I can't help with background checks here, but I have reached out to that team to see if we can get someone to help with this. I'll let you know what I can find out!

  • DustiO
    DustiO Administrator Posts: 1,546

    @Uva98 I heard back from the team with this:

    Please have the Pro send their ID through ID-Help and we'll be able to verify them and send them a link https://help.thumbtack.com/id-help

    Let me know if you are able to do this!

  • Uva98
    Uva98 Posts: 3

    Ahh! Thank you. But, it’s not an id it’s my SSN is that okay?

  • DustiO
    DustiO Administrator Posts: 1,546

    I'm not sure what that form looks like or what you can send, I would guess there needs to be some form of photo ID though?

  • Uva98
    Uva98 Posts: 3

    you can either verify with a snn or an official id, so I don’t have the id just my snn.

  • DustiO
    DustiO Administrator Posts: 1,546

    I would just follow the instructions on that page (sorry, this is not my area). If it says you can use SSN, then use that :) If not, I would recommend emailing [email protected] where this question can get routed to the right team. Thank you!