Concerns regarding non-refundable leads, has anyone else had issues?

Eriich

Hi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy.

but the following week, my next lead was extremely suspicious.

#1: I was inspecting lead but only could click deny because the customer canceled the requests. (there for denying me the communication as a link or connection for future jobs)
#2: The customer also checked all of the boxes for budget including the once that I do not accept, I am mostly concerned that they clicked that they are uncertain about their budget. (why doesnt this cancel out the rest of the boxes) I dont accept uncertain budgets!
#3 I found the customers number through looking back at the details of the lead
- I called the customer and the number goes directly to a non-service automated answer
- the lead was for a music video and this musician doesnt seem to exist on any social media platform or in the area they needed the video. (As a musician, let me tell you that you don't exist a musician if you don't have social media, spotify, etc.)

All of my concerns have been ambiguously dismissed and all requests to speak with a manager have turned into ambiguous emails about policy.

I work too hard to deal with this and would like some support from Thumbtack, this is very alarming considering how suspect it is that the phone number leads to nowhere.

I like many others have been very frustrated with the refund department denying refunds that do not seem to fall under your very own policy and I know that plenty of us pro's would like better transparency.

Has anyone else had this type of trouble recently?