Sudden Drop in Ranking & Exposure on Thumbtack

Guy

Hey everyone,

I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive.

But suddenly, my ranking dropped to #4, and my exposure fell from 100% to 77%—and it keeps going down. Meanwhile, competitors with only 5-7 reviews have jumped ahead of me. This is really frustrating, especially since I’ve worked so hard to maintain my status.

Has anyone else experienced this recently? Does anyone know if Thumbtack has changed its ranking algorithm? I’d appreciate any insights or advice on how to fix this.

Thanks in advance!

DustiO

I am not seeing anything when I look into your account, but I have reached out to some team members who may have more insight and will let you know if I can find anything out. In the meantime, I would try getting a few new reviews, responding to existing reviews, adding a few new photos and/or featured projects, and maybe refreshing your intro and see if that makes an impact!