Refund failures and disappearing posts?

cltexan

For the 2nd time now, a critical post of mine has mysteriously disappeared from this forum. I don't get it? What's going on? :/

Luckily, as before, I saved the original…..

I was charged $77 for a lead whose budget was CLEARLY under my estimate, denied my request for a refund, and now won't allow me to talk to someone, ANYONE, about it. When i called customer support, the woman wouldn't allow me to talk to anyone else in the company. i asked to speak to her supervisor even, and that was denied. When asked if anyone besides her at Thumbtack had a phone, she denied it. Lol!!!!

I WANT ANSWERS! This is exact thing has happened multiple times, and continues to happen! When I do get a refund, it's in the form of a credit?!!!!!!

STOP STEALING MY MONEY!

DustiO

If a post was removed, it most likely violated the Community Code of Conduct. You can read our full refund policy here, which might help clarify some of your questions. You can reach out via the newly added refunddisputes@thumbtack.com to dispute the result of a refund request. Unfortunately, we are not able to help with refunds here in the Community.