Community News
See the latest Community happenings.
Discussion List
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Refunds for Scam Leads and MinorsI have been with Thumbtack for over 10 years and I have spent well over $200,000 on marketing with Thumbtack alone. In 2024 year to date, I've spent upwards of $23,000. When Thumbtack first began, the company was genuinely inte… -
Something is seriously wrongI was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO lea…
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Account deactivatedAccount got deactivated for no reason. Please help
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Custom budget for leadsI have a business and I have been using thumbtack for years now. I have experienced this platform thru a lot of there changes and updates. The fact that they don’t allow you to adjust you budget until Monday does not seem feasible t…
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Why I'm I not given a specific reason for denying my request for refund?It is not fair to be charged when a person that request my services never looks at my quote or does not respond to texts and will not answer the phone. This was not done in good faith and I should not be charged for it.
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False Negative Reviews- Yes, Thumbtack Allows These to Stand Without EvidenceToday, I received a negative review riddled with lies from a man named Fardad Niknam. I never provided him services because he refused to make any payment, yet Thumbtack has allowed the review to remain. I also selected that I was n…
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Join us at our Pro Summit.Why attend? Hear from Thumbtack leaders. Our CEO, Marco Zappacosta, and other Thumbtack leaders will share how your feedback guides our product improvements. See exclusive demos. Get a sneak peek of new and updated features you’ve… -
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Does Instant Booking work for you?I am very disgruntled with instant booking. I had a text communication with Thumbtack today and here’s some of what it said. What a waste of my time them: We hope you will try Instant Booking and continue to advertise on our platfo…
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Clients booking more than one person at a timeGood Afternoon, I am new to Thumbtack and have been trying to figure out how to handle clients who reach out to book more than one person and have a discussion call but go with someone else. Do I get charged for that? How can I stop…
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Big Ticket ItemsI did a wedding for a client that found me on Thumbtack. The wedding was July 14th and they still owe me a balance of $1000. They are giving me some BS story that he had to order a new card and it has not come in the mail yet. I di…
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Very disappointed in what thumbtack has becomeWe've been on thumbtack for almost 2 years. This used to be a good resource for leads. Sadly, we will not use this platform anymore. I've given a few chances to set if things will get better and all were a bunch of dead le…
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Question about how to expand my Thumbtack profile.I am a local personal fitness trainer and want to expand my coaching to virtual coaching. Do I need to set up a new profile or can I use my existing profile so I can set my distance settings?
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Novo Webinar em Português Disponível em Nossa Biblioteca On-Demand!Temos notícias empolgantes para compartilhar com você. Estamos muito felizes em lançar uma série de webinars em português para atender melhor nossa incrível comunidade de falantes de português. Nosso primeiro webinar sobre como caus… -
SettingsHello I have a issue with the location services I’m not in TN and a keep receiving clients I’m in NY city I only provide services around NY and Ct
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Welcome to our new Community members — June 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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Deactivated AccountWe are Soft H2O and have no association with any other company. Thumbtack claims we are tied to an irrigation company but can not give me any details. We have been with them for8 years and they randomly just deactivated our account …
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Re New: Customers can now book you from Google@DustiO I already had my own Google Reserve booking system setup with different appointment system. How do I make sure I opt out of integration. I fill up a form already. I ti may mess up my google business profile. I just received…
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Thumbtack Lead Prices ExorbitantOver the last 6 months, Thumback has raised lead prices by 50% and allows for far too much competition. I'm on the brink of going out of business, spending thoursands of dollars per month. Is this common?
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Welcome to our new Community members — May 2024If you're tagged in this post, you've joined the Community over the past 2 months - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us abo…
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ICYMI — Today's CommuniTEA RecapI don't always post a recap from these sessions, but today we had such a great conversation, I wanted to share about it! One of our Community members @Mage (music instructor and performer) posed a question to the group about ho…
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Your feedback in actionHere in the Community, we strive to foster a spirit of “building together.” While we continuously meet with our Pro Advisory Board to help us keep our fingers on the pulse of how the Thumbtack platform is working for pros, we’re als…
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Anniversary Swag?How do I actually get my anniversary swag? The link I clicked only brings me to this community page. Please let me know. TIA.
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[JOIN US] CommuniTEA: Live Community bi-weekly networkingIf you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open…
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Excessive pros contactedI would like to know why was this customer allowed to contact 8 seperate pros for the same job. Mind you the lead cost me $102.90 just $1.10 short of my max lead price. Just for this customer to not even respond.
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Welcome to our new Community members — February 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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Welcome to our new Community members — January 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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Welcome to our new Community members — March 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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Is your business losing a significant number of jobs to cheaper, unlicensed competitors on TT?We've been the top pro in our area for over a year, but recently got bumped by a company that is not licensed to offer the service. Additionally, we have in the 3rd and 4th spots companies that are "top pros" and &quo…
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