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Photos Not Updating On ProfileI just tried to add some new photos and edit my featured projects, but the changes aren't updating on my public profile for customers. My old featured project is still on my public profile, but when you click on it it's just a black… -
Instant Bookings!I have been a top pro for a couple of years now. I have spent a lot of money using Thumbtack but the instant bookings now being a requirement is forcing me to find other avenues. Instant booking doesn't work for my business and I'm … -
[VIDEO] Introducing the Thumbtack Pro Advisory BoardWhether you’re new here or you’ve been in the Community for a while, welcome! This is your space to learn and connect with real pros — a place to network, share resources, and exchange ideas and advice. We’re excited to announce Th… -
Stop instant bookingI had a lot of hope for thumbtack over the last 2 years. I bragged on the company and how it compared to competitors. since mandatory instant booking I have lost all trust in the company. I will be deleting my account as a top pro…
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New pricingHey Thumbtack family. I know as we start to finish out 2023 there's been a lot of changes within thumbtack as we know it With the rollout of instant booking and a supposed steep price increase I was a little concerned. Like always… -
Welcome to our new Community members! (December 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Pro Reward and StatusCan someone please share with me on how to receive the Rewards for Silver and Gold Status 😉 I have been a Pro on Thumbtack for 8 years … Thank you 🙏🏻
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What's Going ON??As I read, on different platforms as well as this one, that charging for leads that go nowhere & are never qualified for any type of credit or reimbursement seems to be the norm. Not understanding how they take money for 'leads'…
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Welcome to our new Community members! (November 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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How do I get a swag?Can someone please help me get at least a swag? Thanks
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Refund requestI don’t understand why most of the times the clients that refuse to contact me, or stop answering are not qualified to request a refund. Even had a customer that told me on the conversation that he was ok to cancel the appointment a…
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JOIN US tomorrow (Thursday 8/31) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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Can’t get helpI’m a Thumbtack Pro silver status. I have never been able to reach anyone at Thumbtack about some issues regarding my account. I’m been getting a lot of work. Is there a phone number where I can actually talk to someone? I’ve tried …
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Welcome to our new Community members! (October 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Non licensed prosWhy does thumbtack allow non licensed people to advertise for services that require a county and or state license? -
JOIN US tomorrow (Thursday 9/28) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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Anyone else have a n issue with max lead price?It almost a week i can't change my max lead price more than 27$ which i could change it up to 35-40$ until last week. Now other pros offer higher max lead price and this is the reason i lost the 1st place. I talked with the custome…
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Welcome to our new Community members! (September 2023)If you're tagged in this post, you've joined the Community over the summer - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whate…
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How Do I Get in Touch with An Actual Thumbtack Person?My background check has been "pending" since I joined some months ago. I'd like to get it resolved, but can't reach any real person to help. Thoughts from the group?
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Community Scavenger Hunt — Win Some Swag![THIS CONTEST IS CLOSED] Want to win a Thumbtack branded Carhartt duffle bag and a water bottle? Here's your chance! Participate in our Community Scavenger hunt, completing the following items and we'll pick 2 random winners to rece…
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Competitive lead pricing?My question is are there any other providers out there that are having a problem with the competitive lead pricing platform?
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JOIN US tomorrow (Thursday 8/3) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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JOIN US tomorrow (Thursday 7/20) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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Account constant deactivation and no phone supportI have been a pro with Thumbtack for over three years now, and for about a year of that time, my telephone support, so-called privileges were revoked until, I had a long conversation via text, (that conversation literally took sever…
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It is time to change the category name... "video editing" to "remote video editing"I have made this suggestion numberous times to Thumtack...but has fallen on deaf ears. It seems that consumers often pick video editing when they really need video production. This wastes my time and money when I reply to a video ed…
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New GroupHello if you are a house cleaner or you do organizing please join the new group. -
Reviews not showing up ?Hello and good afternoon, thank you in advance for any help provided. Yesterday we had accumulated 9 reviews from our current clients, and overnight we received another 10 review overnight. We should have 19 review but the previou…
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Swag??How do I get my swag!! I have had 2 anniversaries and no swag!! -
ducks in a rowI'm not sure if other industries have this issue, but as a videographer, I see a lot of leads where the client doesn't have their ducks in a row. These tend to be "passion projects" where the person is self-funding. It's…
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