Community News
See the latest Community happenings.
Discussion List
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Excessive pros contactedI would like to know why was this customer allowed to contact 8 seperate pros for the same job. Mind you the lead cost me $102.90 just $1.10 short of my max lead price. Just for this customer to not even respond. -
Welcome to our new Community members — February 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about … -
Welcome to our new Community members — January 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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Welcome to our new Community members — March 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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Is your business losing a significant number of jobs to cheaper, unlicensed competitors on TT?We've been the top pro in our area for over a year, but recently got bumped by a company that is not licensed to offer the service. Additionally, we have in the 3rd and 4th spots companies that are "top pros" and &quo…
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Recommended BadgeHello, how does one get a Recommended Badge?
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Interior Decorators/Designers - how has lead flow been so far in 2024?To all my fellow Interior Decorators/Designers, how has lead flow been so far this year for you and has instant booking affected your lead flow? Unfortunately, I was one of the many affected by the mandatory instant booking change a…
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[JOIN US] Pro Led Workshop — Business Bookkeeping Best PracticesJoin Laura W (@AR2i Business Solutions) tomorrow 3/20 at 9:00am PT (10am MT, 11am CT, 12pm ET) for a follow up to her previous pro-led Business Accounting Basics workshop (recording here). This time she'll be diving more deeply…
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JOIN US tomorrow (Thursday 2/29 - Leap day!) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open…
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Thumbtack lost Touch with ContractorsHigh Price leads and horrible refund policies for unrelated leads that fit the service type
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Bad Leads in Completely Different StateI used Thumbtack in the past and never had a problem with this before but just yesterday I turned on my preferences and was charged $83 for two leads both in completely different states! I live in Maryland so there’s no way I am tra…
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[RECORDING] Pro Led Workshop — Business Accounting BasicsMeet Laura W (@AR2i Business Solutions). She says, "I knew from early childhood that math brought me joy, but so did helping people. Throughout life I've always gravitated to education & employment that would allow me …
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Verifying clients informationIs there a way thumbtack can verify the clients phone and email before we pay for the leads? More than 60% of the clients I get there information is not correct?
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Pro advisor board meetingI just wanted to say that I was so honored to be a part of our pro advisory board meeting that we had yesterday. This is a new board that was just created about 6 months ago that's helping the Thumbtack team and top pros and pr… -
Photos Not Updating On ProfileI just tried to add some new photos and edit my featured projects, but the changes aren't updating on my public profile for customers. My old featured project is still on my public profile, but when you click on it it's ju…
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Instant Bookings!I have been a top pro for a couple of years now. I have spent a lot of money using Thumbtack but the instant bookings now being a requirement is forcing me to find other avenues. Instant booking doesn't work for my business and… -
[VIDEO] Introducing the Thumbtack Pro Advisory BoardWhether you’re new here or you’ve been in the Community for a while, welcome! This is your space to learn and connect with real pros — a place to network, share resources, and exchange ideas and advice. We’re excited to announce Th…
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Stop instant bookingI had a lot of hope for thumbtack over the last 2 years. I bragged on the company and how it compared to competitors. since mandatory instant booking I have lost all trust in the company. I will be deleting my account as a top pro…
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New pricingHey Thumbtack family. I know as we start to finish out 2023 there's been a lot of changes within thumbtack as we know it With the rollout of instant booking and a supposed steep price increase I was a little concerned. Like a…
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Welcome to our new Community members! (December 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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What's Going ON??As I read, on different platforms as well as this one, that charging for leads that go nowhere & are never qualified for any type of credit or reimbursement seems to be the norm. Not understanding how they take money for 'l…
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Pro Reward and StatusCan someone please share with me on how to receive the Rewards for Silver and Gold Status 😉 I have been a Pro on Thumbtack for 8 years … Thank you 🙏🏻
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Non licensed prosWhy does thumbtack allow non licensed people to advertise for services that require a county and or state license? -
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Welcome to our new Community members! (November 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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How do I get a swag?Can someone please help me get at least a swag? Thanks
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Refund requestI don’t understand why most of the times the clients that refuse to contact me, or stop answering are not qualified to request a refund. Even had a customer that told me on the conversation that he was ok to cancel the appointment a…
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JOIN US tomorrow (Thursday 8/31) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open…
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Can’t get helpI’m a Thumbtack Pro silver status. I have never been able to reach anyone at Thumbtack about some issues regarding my account. I’m been getting a lot of work. Is there a phone number where I can actually talk to someone? I’ve tried …
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