Best Of
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Thoughts on what to do regarding a customer who wants me to lower my price after paying me?
I have a customer who I put together a large basketball hoop for. It was a hard job, and later I read reviews saying that a lot of folks have had issues assembling this hoop. I spent awhile talking t…1 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
@Eriich It seems like the more I reach out to customer service or raise concerns, the fewer leads I receive. It feels like there’s a form of retaliation for speaking up.1 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
When I first started, things were going fairly well. Then, I started getting fake leads, to the point where the cost of these leads surpassed my profits. After addressing the issue and disputing the …1 -
Change the wording/ amount of pros contacted
thumbtack needs to change the wording “quote” we as company do not provide quotes. Which is why we have a service call listed. Also if there are 6 pros to choose from and one offers $125 service call…1 -
Re: Refund failures and disappearing posts?
Exactly stop stealing money, just cleared my account, I stopped using automatic direct leads to save money, once I decided to set it back because it seems like opportunity leads don't see you message…2 -
Re: What are we doing ABOUT THIS PROBLEM
For a direct lead that a customer picks after searching through thumbtack and picking your business and you pay that direct lead automatically, the customer should not be offered two or three additio…1 -
Re: What $5,000 buys you on Thumbtack - A Detailed Dive into the Data
Thanks for sharing, this is super insightful!2 -
What $5,000 buys you on Thumbtack - A Detailed Dive into the Data
My business recently reached a milestone, having spent $5007.99 over our time on Thumbtack. I have collected 2.3MB of data for my business as a whole on all customers from all sources during this tim…2 -
Disappointed in your site.
I repair household appliances. I worked from your site for a while, I can't say it was great, but the work was regular. Then I left and closed the account. In early December, I reopened the account a…1 -
Re: Thumbtack’s Refund Policy
On Thumbtack It used to be that if a lead did not open your initial response to them within 48 hours then you could request a refund. This policy gave Pro's confidence that they would only be charged…3
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