Best Of
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Re: Why do we still have to pay for a lead if the customer isn’t responding back
We receive many leads that we respond to initially, then text and even call with no response EVER! We have paid dearly for these leads to just get ghosted! This happens 90% of the time. How can we as…3 -
Re: Stop Charging Pros Unnecessary money
I absolutely agree. I don’t feel as though Thumbtack sees us as Teammates in this process. Thumbtack could not exist without the pros, but they don’t seem to view it that way. We are dispensable to t…1 -
Re: Stop Charging Pros Unnecessary money
This is a common gripe I've had with Thumbtack since the beginning of working with them. I have paid over $8k in referrals and I just went through my data, and I get about a 10% response rate from cl…1 -
Re: Stop Charging Pros Unnecessary money
My latest frustration with Thumbtack leads is… I had a lead who ONLY picked me and was anxious to talk to me. Unfortunately, he said that I can ONLY reach out to him by email. Thumbtack does not give…2 -
Re: "High Value Job" is $250?
Had to dig a recent "High Value" one out. This "High Value Job" was to assemble a porch swing. It consumed 1.74 hours of travel, 0.8 hours of employee time. The customer was bille…1 -
Thoughts on what to do regarding a customer who wants me to lower my price after paying me?
I have a customer who I put together a large basketball hoop for. It was a hard job, and later I read reviews saying that a lot of folks have had issues assembling this hoop. I spent awhile talking t…1 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
@Eriich It seems like the more I reach out to customer service or raise concerns, the fewer leads I receive. It feels like there’s a form of retaliation for speaking up.1 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
When I first started, things were going fairly well. Then, I started getting fake leads, to the point where the cost of these leads surpassed my profits. After addressing the issue and disputing the …1 -
Change the wording/ amount of pros contacted
thumbtack needs to change the wording “quote” we as company do not provide quotes. Which is why we have a service call listed. Also if there are 6 pros to choose from and one offers $125 service call…2 -
Re: Refund failures and disappearing posts?
Exactly stop stealing money, just cleared my account, I stopped using automatic direct leads to save money, once I decided to set it back because it seems like opportunity leads don't see you message…3
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