Best Of
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Re: Why are they charging me if I didn’t even respond to the lead?
Hi @DustiO, I got the answers I needed through the chat. I wasn’t able to get two of the requested refunds, even though the person was from another state and needed someone in person. But I’m checkin…1 -
Thumbtack’s Refund Policy
Thumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Po…2 -
Re: "Suspicious Leads" are not creditited?
Follow up on the send to support@thumbtack.com. This results in an auto-reply telling me to submit a form, And a link to report suspicious activity here: And that's precisely what I have tried.1 -
Re: Why are they charging me if I didn’t even respond to the lead?
I just responded to your other post, but in the meantime you can read about how leads/charges work here. And more about responding to leads here. You are also always welcome to reach out to support -…1 -
Re: Why doesn't Thumbtack make its fee structure public?
I would say that this "structure" is a scam. Thumbtack could, and has if I'm not mistaken, used set prices in the past for its leads.2 -
Re: Community Code of Conduct
Great to be here1 -
Re: Thumbtack’s Refund Policy
Refund team solved a problem!1 -
Re: What are we doing ABOUT THIS PROBLEM
@cltexan this is great feedback around pricing and I will be sure to share with the team! Also, excited to hear if any of the above helps improve outcomes for you.1 -
Re: What are we doing ABOUT THIS PROBLEM
@DustiO …. Good morning. Great response. These are awesome ideas and suggestions for capturing more leads. There are some things I look forward to trying. Back to the original question about customer…1 -
Re: What are we doing ABOUT THIS PROBLEM
@Smoothe It's up to the customer if they'd like to get more than one bid (pretty common for folks to get 2-3 bids for a job, no matter where they are going to find their contractor). Thumbtack does l…2
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