Best Of
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Re: Thumbtack’s Refund Policy
Why so MANY refunds? Each refund takes time out of our day to try and contact TT to then only be faced with jumping thru the hoops for said refund while we are busy trying to run our business. The pr…1 -
Re: Thumbtack’s Refund Policy
We rely on Thumbtack to provide quality leads, but what happens when their refund policy isn't being honored? Recently, we experienced an influx of bot-generated leads, resulting in over $1,000 in wa…1 -
Re: Thumbtack’s Refund Policy
There is such a BIG issue with the fact that the TT executive team, or whomever oversees TT refund policy (likely lawyers) would think it's appropriate for a customer to contact a Pro to not only not…2 -
Re: Thumbtack needs to educate customers that they charge pros
For a direct lead that a customer picks after searching through thumbtack and picking your business and you pay that direct lead automatically, the customer should not be offered two or three additio…1 -
What are we doing ABOUT THIS PROBLEM
My big problem is why cant they make sure the customers only contacted 1 pro at a time , that way its easier for a pro to win the job its real bad and sad at the same time, LETS TAKE IT TO TIKTOK2 -
Re: So weird...!
Hi, I TOTALLY AGREE with you on all of your stated aspects. You hit the nail on the head, I have and all of those issues, from starting with Thumbtack, I think I started this platform in 2017 or 2018…1 -
Re: Thumbtack’s Refund Policy
Did a little ore digging and wanted to share quickly the reasoning behind the refund denials and then the refunds coming through: Our refunds team reviews refund requests on a lead by lead basis (so …1 -
So weird...!
Yesterday I made this long post raising some questions and issues I have with Thumbtack. I can't find it now?!! So weird. Luckily, I saved it… I would love to have a conversation about these issues I…3 -
Re: Has anyone had success with opportunities?
So if a customer responds to say they won't be needing you, you will still be charged because they responded?1 -
Re: Thumbtack needs to educate customers that they charge pros
Thank you for the information.2
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