Best Of
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Re: [Resource of the week] Communicating with customers.
@Juliano_50 well said and spot on I will add to it with responding fast with saved replies I have seen success with responding with a simple good morning good afternoon or good evening message with a…2 -
Re: [Resource of the week] Communicating with customers.
Get to know your customer and adapt your approach. Understand who you’re speaking with and tailor your communication style accordingly. Some customers appreciate detailed explanations and want to hea…3 -
Re: I am a Top Pro, my views are going up but my leads have stopped. PLEASE HELP
It seems like Thumbtack may have changed things, the amount of leads has slowed to a crawl from when it used to be 2-5 a week, now im lucky if I get one a week. I keep records of years past and it ha…1 -
Why do we still have to pay for a lead if the customer isn’t responding back
why should we have to pay for a lead if the customer isn’t responding back and once you finally talk to them they went another company isn’t that concerned double charging for one lead?1 -
Re: Why do we still have to pay for a lead if the customer isn’t responding back
We receive many leads that we respond to initially, then text and even call with no response EVER! We have paid dearly for these leads to just get ghosted! This happens 90% of the time. How can we as…3 -
Re: Why do we still have to pay for a lead if the customer isn’t responding back
Yeah @Cliff that much is understandable that if you don’t land the lead then that’s basically on you but it’s the customer not responding to any messages or answering the phone and once they do pick …3 -
Re: Cleaning and leads
Can't really make money y'all charging me a arm and a leg for leads it's sad 😭1 -
Re: Mobile Notary Lead Charges
Hi @PalmerNSC and welcome (to this Community and to Thumbtack)! Ok, a couple of suggestions: Be sure to adjust your Max Lead Prices to reflect prices that make more sense for you and your business (l…1 -
Re: Anyone Else Struggling with Expensive Leads but No Bookings?
@DustiO The core issue is price paid for ghosted leads. If 4 pros are contacted and none get hired it's thumbtacks poor lead quality. Thumbtack wins but the vendors loose. There is never an issue whe…1 -
Stop Charging Pros Unnecessary money
I’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did eve…6
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