[Resource of the week] Communicating with customers.

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FRichardson
FRichardson Administrator Posts: 5
edited June 24 in Thumbtack Resources

The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs.

The series consists of four videos: 

Check out these videos and drop your best customer communication tips in the comments.

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Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,166

    @ShaquealThomas @busyb @Jack_Marquardt @junkminers11 @Bretdouglas @Almaz
    @amccarthy @AntilleanRestoration @CodyRisner @Cliff @Juliano_50 @JWC @TechExpert Tagging in our Pro Advisors to see if you have any tried-and-true tips for effective communication with customers!

  • Juliano_50
    Juliano_50 Posts: 4

    Get to know your customer and adapt your approach. Understand who you’re speaking with and tailor your communication style accordingly. Some customers appreciate detailed explanations and want to hear as much information as you can provide. Others may prefer a more direct, to-the-point conversation. While some respond well to a technical, data-driven approach, others value a more personable and conversational tone. With experience, you’ll often be able to gauge a customer’s preference within the first few minutes of the interaction—and adjusting your style can make all the difference in creating a positive experience.

  • @Juliano_50 well said and spot on I will add to it with responding fast with saved replies I have seen success with responding with a simple good morning good afternoon or good evening message with availability to start off the conversation than following up with the needs of the customers whether they need a rapid estimate or scheduled estimate we are able work on planning the next step.

  • busyb
    busyb Posts: 63

    I take great pride in how I show up for customers from beginning to end. I make sure they know I am available to answer any and all questions and concerns. As a pro organizer, I deal with a lot of very challenging clients who are often struggling with physical, mental and/or financial issues so I make sure I let them know that I am not there to judge them in any way. And while that may not be something most service industries really have to think about when for example they need a plumber to fix a toilet, you never know what is going on in anyone's life so pay attention to even the smallest of clues that they might be overwhelmed with life and how you can make it a little easier for them. The last thing they want is someone who is just going to add to their stress and not be particularly kind and understanding.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,166

    Love LOVE all of these tips, thank you to our amazing Pro Advisors!!

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