Refund Possible? Lead isn't responding

@aroberts19063 Unfortunately, there is nothing in Thumbtack's refund policy or Terms of Use about non-responsive customers, so those would not be eligible for a refund. However, we recently had a great discussion around the topic of non-responsive customers in a recent CommuniTEA session and the group of pros had some really amazing tips for how they have been able to get customers to respond. Here are all of the tips they shared:

• Refresh your profile intro once a month using chatgpt, to mix it up and test what resonates more with customers (from @1_gold_hands, a handyman who has grown to 7 locations using Thumbtack)
• Reach out via the Thumbtack messenger, and then text and call - different pros suggested different timing that works for them like text immediately, call after 1 hr or 2 hrs, etc (several pros suggested this one)
• Leave the message on a positive note and follow up with "nurture campaigns" - reaching out to customers every 30 days/60 days/etc with a refresher message (both @ShaquealThomas and @SOUNIQUE007 use this tactic and have multiple customers hire them at later dates)
• Try a contest/sweepstakes - tell them even if they have used another pro and don’t need your services they can gift it to someone else! But put a deadline on it to add some urgency
• Leave on a positive note, leave all of your contact info if they come back later (from @ShaquealThomas)
• Message people during off time like evenings and weekends, when they will have time to respond to the message right when they see the notification, vs if they are at work) (from @AR2i, who has had a lot of success using this tactic)
• Send them a note with all of the services you offer, in case they have already figured out that job, they can return later to hire you for other things (also from @1_gold_hands)
• Last, but certainly not least, we did just have the Pro Summit with a lot of great tips, especially during the pro panel. The recap post is here and the full panel is linked there as well (linked above, but figured I'd add it here too).

I would also recommend tracking your overall ROI, there is some GREAT advice from a fellow pro in this post about how they track everything on Thumbtack. Another recommendation would be to check your max lead prices to ensure that the prices you have set for leads work for you and your business/ROI.

I know this isn't the answer you were hoping for, but hopefully this helps!