we wholeheartedly agree! I never even thought about a NON-customer leaving a bad review & NOT being able to do anything but a “public response”. Thumbtack (at least as far as we know) is the ONLY one of the lead service providers we use who even allows this. Our ONLY 1-star review (keeping us from having 5-stars, drops us to 4.7) is from a lady who put down she wanted insulation (so it was a match) but get there to find she needed silicone around two windows on a 3rd story area accessible only from walk through door from the garage - not what we normally do but she needed help & we told her we’d get some prices for renting a lift - none of the suppliers we deal with had any ‘rough terrain’ (through dirt, grass & rocks) lift that would fit through a standard walk-through door. After going above & beyond trying to help with something we don’t even normally do she left us a 1-star review saying ‘they couldn’t do the job’. I even called customer support complaining that she got us out there under false pretenses by saying she needed insulation when she knew she didn’t then leaves a crappy review based on all of that. I was told anyone can leave a review simply based on “their interaction” with the company. & the only recourse was I could reply to her review. I replied (trying not to be too rude) & said something along the lines of ‘we are so very sorry we were not able to provide a quote to you for a service we don’t normally do to a 3rd story window requiring a lift that doesn’t exist - we had hoped you would have understood’