Need help NEW HERE

smittylowcountry
smittylowcountry Posts: 1
in Social Groups

I'm new to this site and i'm confused. Most of the projects do not list all the details od the project. We only get those details after we contact the client, at which time we are then charged for that. However, we don't get a refund if after getting the details we realize we cannot handle the job. For example, someone list a 2 hr job for a handyman and said its a deck/porch. I responded and found out its a 2-level porch with huge support beams. I cannot do that alone nor am I licensed to do that type of thing in NC. I was still charged for the lead and they will not refund me. The lead cost me $60 I talked the customer for 60 seconds and knew I couldn't do the job.

Is there a way around this kind of bad lead/charging?

Answers

  • DustiO
    DustiO Administrator, Moderator Posts: 2,327

    Hi @smittylowcountry I would love to take a look at your profile so I could help you, but when I tried to find you the email address you used here in the Community does not take me to a current Thumbtack Pro account. Could you DM me the email address you use for your Thumbtack account and I can take a look? Phone number will work too. Thanks!

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