Why do I have everything for Silver rewards, but it refuses to give it to me?

SpectrumVictor
SpectrumVictor Posts: 4
in Thumbtack Pro Rewards

11 reviews 5.0 each, 1100 reward pts, and Rewards still says I have 0 reviews

and NEED reviews to get silver reward???

Answers

  • DustiO
    DustiO Administrator, Moderator Posts: 2,327

    @SpectrumVictor I'm not sure why it's not updating, I have flagged for the team and will let you know what I find out.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,327

    @SpectrumVictor I totally knew the answer to this question, but didn't think about it! Your reviews for Pro Rewards need to be verified reviews and it looks like all of your reviews are from customers outside of Thumbtack. I would recommend getting a few reviews from your Thumbtack customers to get that rating for Rewards up. Hope this helps!! Thank you for the patience!

  • SpectrumVictor
    SpectrumVictor Posts: 4

    some ARE from customers… How do i do that so it registers?

  • DustiO
    DustiO Administrator, Moderator Posts: 2,327
    edited September 30

    Did they review you from their project, or did you send the your review link? If you sent them your review link, it wouldn't have connected it to their project, so that may be the issue. You can reach out to Support and they can help get the reviews verified if they were a Thumbtack customer. Luckily, this rewards period just started on 9/1 and you have until 11/30 to qualify, so you've got some time to get it figured out :)

  • SpectrumVictor
    SpectrumVictor Posts: 4

    Yes I sent the link.

    Ok i'll try support

    Thank you

  • DustiO
    DustiO Administrator, Moderator Posts: 2,327

    You are welcome. If you want to let me know after you've reached out to Support, I can help track it and follow up :)

  • SpectrumVictor
    SpectrumVictor Posts: 4

    So there's a client catherine Gott in my messages who is a Home nurse, who hired me for her client 80yr old bob g. Bob left a review, but not under catherines contact and she wouldn't be the one to do that anyways. what do i do?

    I got 2 clients to review through their accounts without the link. how does the silver reward track?

  • DustiO
    DustiO Administrator, Moderator Posts: 2,327

    There isn't a review count requirement, only a review rating requirement, so if you have gotten 2 you should be good to go! I took a quick look and you are at Silver and super close to reaching Gold — nice work!

    Screenshot 2025-10-02 at 9.53.03 AM.png

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