Your Feedback In Action: Refresh your Google Reviews anytime.

DustiO
DustiO Administrator, Moderator Posts: 2,327
in Thumbtack Resources

You asked, we listened. You can now upload up to 100 Google reviews on your Thumbtack profile and refresh them anytime. Find out how to keep your reviews up to date and highlight the work you’re delivering to customers.

Learn more.

Comments

  • EPhetsa
    EPhetsa Posts: 9

    So excited as I've been asking for this! I just tried the new feature and unfortunately it only uploaded half of my reviews. It tells me I have 8 in total I can upload and then only uploaded 4. The other reviews all had text and not just stars, so I'm not sure why they didn't go through. Can I get some help on this? I'm tried updating, but nothing changes.

  • Amillernotaryservice
    Amillernotaryservice Posts: 2

    I can’t even get the option to show up, I followed the instructions and there is no “import from Google” option

    IMG_3675.png
  • DustiO
    DustiO Administrator, Moderator Posts: 2,327

    @EPhetsa @Amillernotaryservice I logged in as both of you and I was able to see the option — maybe try killing the app and then restarting to see if you see it then? If you still don't see it, let me know! I would recommend reaching out to support@thumbtack.com so they can log a big report if you aren't seeing it, but would recommend following basic troubleshooting steps first.

    • Uninstall & reinstall app
    • Clear cache & cookies

    Hope that works! Super excited for you to be able to import more reviews!

    Also, @EPhetsa you'll see in the Help Center article that it will only import reviews that have the reviewer’s name, the date, rating, and review text — could this maybe be why some of them arenot showing up?

  • EPhetsa
    EPhetsa Posts: 9

    @DustiO yes all of the reviews have all of those. I just tried signing out and back in and clearing my apps cache, but still the same

  • Amillernotaryservice
    Amillernotaryservice Posts: 2

    @DustiO I got it to work from the desktop site on my computer. Still doesn’t work from the app. I tried everything, Updated app then Deleted app and reinstalled, cleared cache and cookies etc. still doesn’t work on the Pro app.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,327

    Glad you were able to do it on desktop, @Amillernotaryservice! @EPhetsa sorry to hear this! I would recommend reaching out to support@thumbtack.com to let them know, they will be able to submit a bug report for you!

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