Bad Leads with no remedy for refund

SpectrumVictor · January 27

So i've been getting 2-4 leads a week and most are from asia, allegedly in my area, don't answer the phone ever, never replies to emails, texts, or voicemails. I'm forced to pay a fee when they email me. And frankly i dont want many of these leads because I know they're scams. i request a refund, thumbtack tells me to eat cake.

I set my limit to $100/week, suddenly i'm getting direct leads bringing me up to $150-$200/week.

Again, ALL bad leads. i just had 3 people in 24 hours contact me by thumbtack. none spoke english, none wanted a trainer. I woman even said by text, she never intended to purchase a trainer, just looking. thumbtack refuses all my refunds. i dont care about the policy this is WRONG

IN SOOOO many ways.

When a lead comes in, how can i keep from having to pay for it if I have a bad feeling about it before i ever reply or anything?

Matt · January 27

This isn't uncommon in the Thumbtack world. I rarely get a refund for people not responding regardless if I have done everything right. The best thing you can do is to document this problem, and do as much as you can to prove that the person on the other end is either not a fit for a suitable lead, or to limit your spend so low, that you barely get any responses.

DustiO · January 28

@SpectrumVictor I think we chatted in another thread about this, but I took some time to look through your account again today and I can't see any week where you have gone over your weekly budget. You can view and download your payment history here in your payments tab. Budgets go from Sunday to Monday. You currently have your account set up such that you are charged in $50 increments or weekly on Sundays when you haven't spent $50. Maybe that is causing some confusion? But please feel free to download your payment history so you can have some peace of mind in knowing that you aren't actually going over that budget.

You could also try lowering your budget or your lead prices to levels that might be more comfortable? As far as the leads that seem to be bad/out of country — please report those leads using the 3 dots at the top of the message thread with those customers. You should also request refunds for leads you think are not real. I can see 2 refund requests this month, one was denied. If you don't feel like that was a fair decision you can always email refunddisputes@thumbtack.com

Hope this helps! Have a great day :)

CC: @ArvinC

Bad Leads with no remedy for refund

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