Removing review

System
System Administrator Posts: 8 admin
in Thumbtack Resources
This discussion was created from comments split from: The new Phone number situation.

Comments

  • Incognito
    Incognito Posts: 2 ✭

    As a top pro who has been on this platform since 2019, and yes, I pay $350 a week for marketing on Thumbtack so my voice should be one of knowledge I can say everything that is being said about this new phone number situation and the issues that are going on with Thumbtack is spot on. I think it’s very interesting to see that the moderator of this thread doesn’t really offer any kind of solutions they just say click here to do your own due diligence, etc. etc. I actually had a customer today leave me a one star review and called me a loser, then sarcastically said God bless. Crazy thing is I paid money for this person to tell me that I charge too much. You think Thumbtack is actually gonna take any initiative to try and remove this one star review, absolutely not.. They don’t care about you they just want to take your money. There is no ceiling to what Thumbtack is willing to do to extract more and more money from the pros while going out of their way to avoid telling the customer that we have to pay for these leads.

  • Incognito
    Incognito Posts: 2 ✭

    I posted a negative review of the situations I was facing last year and the post was removed by the moderator. There is no fairness when it comes to the struggles that we the pros are facing at the hands of our master. I have over 600 reviews and have been a top pro since 2019 and yet there has been not 1 instance of Thumbtack taking my side or offering any type of assistance that they seem so willing to offer in jest.

  • ArvinC
    ArvinC Administrator Posts: 65 admin

    Hi there @Incognito, thank you for sharing your experience and for being a long-time Top Pro on Thumbtack. I completely understand how frustrating it can feel to receive a negative review, especially when the language used feels personal. While reviews based on real interactions such as messaging or discussing pricing are generally allowed under our Content and Review Policy, any language that includes personal attacks or is abusive can still be reviewed by our Trust and Safety team.

    To help maintain trust on the platform, Thumbtack generally doesn’t edit or change reviews, but pros always have the opportunity to respond publicly on their profile. Here are a few ways to respond to negative reviews: keep your reply calm and professional, acknowledge the customer’s concern without escalating the situation, clarify your pricing or process if helpful, and focus on your commitment to great service. A thoughtful response can go a long way in reassuring future customers and reflecting positively on your business.

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