Best Of
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Re: Help resources: Community, Help Center, and Support
I keep getting charged for leads that aren’t even In the same state as my business and leads that aren’t a service we provide and they keep denying my refund request. I have called so many times to t…3 -
Re: Why I'm I not given a specific reason for denying my request for refund?
I completely agree and thumbtack should respond to this.2 -
Re: Working through the seasons
Nice recommendations @ShaquealThomas and thanks for tagging me along with many others @DustiO . I have already announced a holiday promotion ahead of Black Friday. I actually did it the day after my …2 -
Re: Your feedback in action: Refund policy update.
"Thumbtack’s updated refund policy seems like a step in the right direction for building more trust with both customers and pros. Clearer guidelines on when refunds are applicable ensure that ev…1 -
Re: What % of "direct leads" actually end up booking you?
@MrTTennessee You are probably already doing this, but just wanted to ask to make sure! Are you also trying to call and text these leads? Have you signed up for our upcoming Pro Summit this Wednesday…2 -
Re New: Customers can now book you from Google
@DustiO I already had my own Google Reserve booking system setup with different appointment system. How do I make sure I opt out of integration. I fill up a form already. I ti may mess up my google b…1 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
I've tosses a couple of thousand in wasted leads in the past two months. No refunds. No responses. And why is "Customer stopped responding" an option when requesting a refund, if Thumbtack …2 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
Yes, we have been receiving bad fake leads and Thumbtack does not reimburse all Bad lead. We have lost a lot of money on useless leads. I have not counted how much it has cost our business but I thin…2 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
YES! We have received a many sketchy leads. Fake inquires with no answers to calls or text. Requesting a refund is a waste of time. I will deactivating my account, were just giving these crooks money…3 -
Re: Have any pro's had any suspicious leads that do not get refunded? I am very concerned
@Eriich yes I have had so many to the point I added them together over a span of 2.5 years and it was around $27,000 in wasted money on bad fake leads they refused to refund. I took my business elsew…2
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