Question re availability.

COC_Ent_2013

Hi dustiO

since I recently realized that I am an “audience of one” – no one else can see my post, I figured I would address you personally to ask you with help with an issue.

my customer who first contacted me in August contacted me again this morning, and then sent a second targeted lead request, for which I was of course charged.

after filing a “refund” request, I contacted the customer and told him there was no need to file a second lead. He took offense, 🤷🏾‍♂️ but he also indicated that when he tried to contact me he got a message saying “pro not available“

why would he have received that message; I have my availability marked down as available any time any day.

Unknown

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DustiO

Hmmm that is weird. Was your budget all spent at that time? Or do you know if the customer indicated a time when you had your calendar blocked off? It's either because of one of those things, or you have targeting turned off that a customer sees the "not available" message.

DustiO

I just took a look and it looks like it wouldn't be any of those things. I did look at your "Lead time" in your availability and maybe this customer checked that they wanted someone same day - and you have 1 day lead time listed, so it could be that. I will see if I can find out if that would do it.

Unknown

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