Request for ability to enter 1+ more version of the same service

COC_Ent_2013

(An open letter sent to TTack yesterday)

From:coccorp@aol.com

To:support@thumbtack.com

Tue, Mar 26 at 10:16 AM

To Whom It May Concern:

I am a longtime member of Ttack, going back to 2014. I recently shut off my targeting because I could no longer stand to be charged (and only get to get a chargeback – when I am lucky! - to the account rather than to the funding source, DESPITE you now having the ability to send money using Ttack pay(!)) for computer repair jobs that are in no way “computer repairs,” but the system of preference choices for "services" is not specific enough to, specifically, the service of COMPUTER SCREEN REPAIRS.

I resorted to just use the “Opportunity” option, but (as I sure YOU well know!) I can send out 1000 responses to “opportunities” and only a fingerfull(!) get to the customer.

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The problem stems with one specific type of repair – Computer “cracked or damaged screens.” In the service type preferences under “computer repair,” you can elect to do “screen repairs,” but if you do them for only laptops, you have to UNSELECT ALL DESKTOP REPAIRS, thereby taking away a large chunk of computer repair jobs. OR, you can leave yourself open (and chargeable) for "desktop screen repairs"...

And therein lies the problem – DESKTOP SCREEN REPAIRS for PCs are usually COMPUTER MONITORS.

Apple had long made iMacs, which are All-In-One desktop computers where the monitor is built into the unit with the computer. There are PC versions too, but typically if a customer needs a "Mac Desktop screen repair" it is for an iMac. About 95% of the time if a PC owner needs a “PC Desktop screen repair,” it is for just a COMPUTER MONITOR.

A computer monitor is not a computer. It is a monitor, more akin to a FLAT SCREEN TV than anything resembling a computer. And these days, considering parts and labor (which is usually intensive as they tend to be glued together to make them ultra-slim), the most cost-effective thing to do is replace the broken monitor.

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Because for all the above, and since I have FOR YEARS been asking Ttack to tailor the preferences accordingly (to allow the ability to specify screen repairs for laptop ONLY or to direct “PC Desktop screen repairs” to the separate service of "TV repairs," to no avail….

… I WOULD LIKE TO ASK IF IT WOULD BE ALLOWED TO HAVE TWO SEPARATE SERVICE ENTRIES for one particular service type.

For instance, I would then be able to have TWO “computer repair” service entries under my services offered / job types – ONE for desktops only (where I would uncheck "screen repairs") and one for laptops only (where I would do "screen repairs").

..How about it?

 

Craig W.

COC Enterprises