Hide business only available on desktop!?!

Blackgammon
Blackgammon Posts: 9
in Thumbtack Pro Rewards

Seems that you can only hide your business profile on the desktop/browser app. I've looked and looked on the mobile app and it's nowhere to be found


Another means that Thumbtack uses to scam its customers. This makes a lot of sense now that TT has raised their lead fees and instant bookings cost me over half of my hourly rate.... it's a bit absurd to be honest. So, raising prices, blocking the ability to hide profile when in the field and flooded with lead($$$ going out), and terrible customer service. And here I am still here taking a beating not being able to pay my taxes and surely will be homeless soon. Great business/app :|

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,010

    @Blackgammon This feature is not only available on desktop, it's also available on mobile. If you go to the "Services" tab in your mobile app and click the 3 dots in the top right, you will see the "hide my business" option there. I would also recommend lowering your Max Lead Prices to reflect prices that are reasonable for you and your business. Here is an article that walks you through how to do that, if that might help. Thanks!

    IMG_6651.PNG
    IMG_6652.PNG


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  • DustiO
    DustiO Administrator, Moderator Posts: 2,010

    @Blackgammon I am looking into this right now, because I took those screenshots yesterday and checked again and it's still working for me. Have you tried all of the troubleshooting steps? They are basic, but often they do work! Let me know if you are able to try those and if it helps, and in the meantime I will keep digging and see if I can find anything.

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,010

    Hmmm ok - have you emailed or called support to report it?

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,010

    OK - I would recommend either calling or emailing about the issue, in case it is a bug so that they can help you get a bug report submitted. After that there will be a case I can reference and I can help follow up. I am also still waiting to hear back on my end so I will share if I find anything out. Thank you!

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