Fake leads. Requirements to stop working in the category - TV mounts

Sergey · September 23

I would like to draw your attention to the fake leads that thumbtack sends. Usually, these are 3 orders within a few minutes (assembling furniture, mounting a TV, and hanging pictures). The name indicated in the order is fictitious, the phone number (this is never iMessage) several times orders came from different clients, but the phone numbers (they were almost the same 917-498-0011 / 0012 / 0015) were fictitious. Such groups of orders come several times within an hour. Sometimes several times a day. None of these orders ended in real work. Money is not returned for such orders. The security service sends them to the return service. If you consider these orders individually, it looks like a regular order. But if you make a selection, you will see a series of fake orders. This is not my first day working with clients, and when they appear, it is immediately obvious. I noticed this trend about 2-3 weeks ago.

DustiO · September 23

@Sergey Are you reporting these leads when they come through? Here is an article that explains how to do that, I would highly recommend doing so if you haven't already. We do have systems in place to capture spam/etc, but if you suspect something has gotten through you should report it for sure.

If you haven't already, I would also encourage you to register to attend our upcoming Pro Summit this Wednesday, where you'll be able to hear about upcoming product improvements based on pro feedback that may address some of these concerns. There will be keynotes from Thumbtack leadership, as well as a panel of some of our amazing pros! Hope you can join, but if you can't make it, we'll also be posting a recap here in the Community.

Unknown · September 23