How to get a new category added?

MyFuneralPlanner

Hi everyone — I’m hoping to get guidance from the Thumbtack team.

I operate a niche business that specializes exclusively in funeral planning and celebration-of-life coordination. At the moment, there isn’t a dedicated category for this type of service, which creates challenges on both the provider and client side.

Because there is no funeral or memorial planning category, families are required to select unrelated event types just to submit a request. As a result, a large percentage of the leads I receive are for services I do not offer — such as weddings, engagements, showers, birthdays, and other social events.

This has led to significant spend on leads that I’m unable to support, and it also creates confusion for families who are already navigating a difficult time.

I believe adding Funeral Planning / Celebration of Life as a subcategory would be beneficial for everyone:

• It ensures families are matched with appropriate professionals
• It reduces noise and frustration for service providers
• And it acknowledges that funeral planning is a distinct, specialized service that not all event vendors are equipped to handle

Has anyone successfully requested the addition of a new category or subcategory? I’d appreciate any guidance on the best path forward or who to contact to formally submit this recommendation.

Thank you so much.

DustiO

Hi! I would recommend sending this request to support@thumbtack.com :) Thank you!