Refund Issue regarding Remote Availability and Skillset
I continue to have issues getting refunds because some leads only want in person appointments or skills I do not offer.
Remote Availability Issue:
I was told to enable "remote" on my profile to let clients know I work remotely. Thumbtack takes this setting and gives me leads in other states that I don't work in. To fix this I need to turn off "remote". This is a frustrating loop that has cost me over $200+ in lead fees. At this point I am requesting refunds and better access to refund review discussions.
There are certain skills that are very specialized and Thumbtack does not understand this. Some leads have VERY specific requests that are not a normal job/skill. Thumbtack needs to understand that and honor refunds.