Impossible to contact anyone above normal customer support

ThomasdConstruction

I have had charges I have been trying to dispute with thumbtack for months.

i have been trying to contact anyone above a normal support representative and have not received any response from thumbtack through customer support phone number, they promise management will call back and they don’t. I have contacted them from Facebook, email and now through the better business bureau.

they are actually literally ignoring everything I’m saying on BBB and responding with a generic copy and paste answer.

I literally provided screenshots with descriptions of problems with all of my charges that I have disputed stating why each one did not match my preferences asking for a refund.

it seems that thumbtack is just playing some sort of runaround game.

here I am on your own community message board requesting to be contacted by management.

I have been on your platform for years and you know how to contact me.

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DustiO

Hi @ThomasdConstruction I have looked through your account and support cases - it looks like you were emailed on July 13th with a link to book a call with a supervisor - were you able to book that call? I am not able to schedule calls with anyone, as I am here to moderate the Community and connect pros to one another - so your best bet is to book a call through the email that was sent. Here is a screenshot:

If you don't see the email, check your spam folder to see if it went there. Thanks!

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