Incorrectly Inflated Response Times

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TechnikEnterprises
TechnikEnterprises Posts: 3
in Thumbtack Resources

Anyone else have the issue that Thumbtack is showing a response times 15 to 20 min more than reality?

When I respond within 1-2min of receiving the lead, the messages list shows that it was 4-6min, but the lead info says "You replied in 19 minutes." which of course is completely incorrect.

Is this normal thumbtack stuff, or just me?

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Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,166

    @TechnikEnterprises Have you reached out to support@thumbtack.com about this? If not, can you please do that, because there may be something going awry! If you have, let me know and I can follow up with the team.

  • TechnikEnterprises
    TechnikEnterprises Posts: 3

    Okay, e-mailed.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,166

    Thank you for letting me know! I am traveling this morning, but will follow up. Have a great day!

  • TechnikEnterprises
    TechnikEnterprises Posts: 3

    Well, after sending all the info to support I never got a response on the issue..

    However, interestingly, the last lead I just got shows accurately.... "You replied in 2 minutes". First time I've ever seen it right.. So I'm guessing it was some sort of technical issue and they just fixed it...

    lol

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