Refunds

I have brought this to their attention more times than I'd like to admit. There should be verbiage at the onset for the customer to know that we as Pros pay for leads so they know not to waste our time and money on a fishing expedition. Customers have no idea we are paying, so they don't feel it rude or inconvenient if they don't respond.

Also, often, I am the first to respond, and the client chooses someone else who responded later before ever reaching out to me. I feel that the first responder should get a window to close the deal before others' responses show up.

I could go on. Many things need to change.