Lead/Opportunity Details Missing Web vrs App

RestAssuredHVAC
RestAssuredHVAC Posts: 2
in Thumbtack Resources

Why do the details that the customer provided vary between the app and on the web? We have office staff that work these from a computer not a phone!!! They need to see the customer comments/message.

Web:

image-0e84f2cda0ccf-bd70.png

App:

image-23d143eed639a-4b85.png

Answers

  • AllTime
    AllTime Posts: 2

    Hi,

    I have the same problem, plus the date and time of the job does not show up on the App when viewing Opportunities.

    All-Time Weddings

  • DustiO
    DustiO Administrator, Moderator Posts: 2,351

    Hi! I would recommend sending this feedback to support@thumbtack.com - I will also share with the teams. Thank you!

  • KarenS
    KarenS Posts: 4

    Totally agree! Hopefully, this problem will be corrected.

  • RestAssuredHVAC
    RestAssuredHVAC Posts: 2

    @DustiO been there done that, never feels like anyone ever takes feedback seriously, it's always the cookie cutter reply.

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