Lead/Opportunity Details Missing Web vrs App

RestAssuredHVAC Posts: 2

November 2025 in Thumbtack Resources

Why do the details that the customer provided vary between the app and on the web? We have office staff that work these from a computer not a phone!!! They need to see the customer comments/message.

Web:

App:

image-0e84f2cda0ccf-bd70.png 143.5K

image-23d143eed639a-4b85.png 311.2K

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Answers

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  AllTime Posts: 2 ✭

  November 2025

  Hi,

  I have the same problem, plus the date and time of the job does not show up on the App when viewing Opportunities.

  All-Time Weddings

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  DustiO Administrator, Moderator Posts: 2,641 admin

  November 2025

  Hi! I would recommend sending this feedback to support@thumbtack.com - I will also share with the teams. Thank you!

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  KarenS Posts: 4

  November 2025

  Totally agree! Hopefully, this problem will be corrected.

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  RestAssuredHVAC Posts: 2

  December 2025

  @DustiO been there done that, never feels like anyone ever takes feedback seriously, it's always the cookie cutter reply.

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