$60 front desk fee?

FencingSteve

man you guys treat your pros pretty bad, it’s almost embarrassing because you’re a company full of higher educated. MBA grads but I guarantee you 99% I’ve never gotten their any physical labor in their life. Also are realizing that there’s a 1.1 rating on the Better Business Bureau? If this post is taken down then I’m done here.

DustiO

@FencingSteve Posts are only removed if they violate community code of conduct (you can read that here if interested).

I don't have access to a pro's Front Desk setup, but if you can give me a little more info I would be more than happy to look into it! Did you sign up for Front Desk with like a free for a certain period type of offer (plans start at $60/month)? When did you sign up? Are you wanting to cancel it? Let me know and I can see if I can help you!

FencingSteve

oh I think I cancelled and want to cancel. You can look into the $98 “repairs and maintenance fee” I incurred after I cancelled the subscription and wondering where my refund (that the customer service agent said was going back to my bank account) conveniently hasn’t shown up in my bank account yet. I requested it NOT go to my TT Balance (which was never your money to begin with) so therefore not a refund

DustiO

Can you clarify what you mean by "repairs and maintenance fee"? I do see that you have a $98 charge for leads - you can see the receipt here — or is this something separate from that? I will reach out to the Front Desk team to see about the cancellation, too! Will come back when I have info to share!

DustiO

Ok, I was able to look and found that a refund for a lead was refunded to your credit card on February 10th. The $98 charge that you saw was for leads (linked above - if the link doesn't work you can log in and go to your "payments" section and then "receipts" to see that) "repairs and maintenance" is likely just how your bank chose to label that charge. I was also able to see that you have already reached out to Support and they have cancelled your Front Desk subscription, so you should be good to go from here!

I'm happy to help look through anything else you might need help with. We also have live sessions every week either on Tuesday or Thursday (depending on the week) where you can meet other Thumbtack pros to get advice and ask Thumbtack related questions, we'd love to see you there! You can find all of the sessions here.

FencingSteve

but it was not credited back to my card. I haven’t seen it reflect that yet? Yeah well the charge I got says $98 for “repairs and maintenance”. You guys say you’ll credit it to my card but never do. Therefore TT never fully gives a refund if they are deciding what to do with money that wasn’t theirs to begin with.

DustiO

You can see all of your receipts in the app where I told you. Thumbtack does not have control over how your bank chooses to label charges. You can track your receipts there and you can see it broken down into each lead that went into that charge. Hope that makes sense!

All I can tell you re: the refund is that I can see that it was refunded on my end, back to your card. I don't know how long it takes for it to be reflected on your bank's end. You may want to reply to your emails with the support team and they may be able to give you more info on the time frame for refunds.

DustiO

I would also recommend that you reference Thumbtack's terms of use if you want to see more detail. You can also read more about Thumbtack's refund policy here.