Instant Booking

Another poor week of returns from Thumbtack.

I rank top in all the parts of the Thumbtack universe because I love my work and clients.

I used to love Thumbtack. I would call Thumbtack support for various reasons over the years and tell them how much I loved the platform. The were very appreciative. Those were the good old years.

Now they can't even team me up with the clients that are viewing me as shown above. The clients want to hire me and I'm willing to pay a fair price for leads.

Somebody at Thumbtack needs to get this train back on the tracks.

Even with just 3 leads from Thumbtack this week, I managed to have an way above average week, thanks to some new lead sources I financed from money not spent on Thumbtack.

Yeah, instant book would be (for me) great if they gave me a margin I could make money on.

Getting a lead to hang one picture ( 10 minutes work) and charge me $49 leaves me with less than minimum hourly wage.

Do the math Thumbtack.

yea I’ve had 161 views and 4 leads 2 of which were direct booking then cancelations 1 of which was for concrete repair and another one who won’t return calls or messages

The only way to stop this insanity and outright thievery is for EVERYONE, and I mean EVERYONE to pause their account. No matter how much your business relies on TT. It's just not profitable this way. Every time a major company's employees goes on strike, IT WORKS.

Your wasting your time

Terms of service nothing will happen. Just stop using and switch to Angie’s or run ads on Facebook or Instagram

I am still hiding my profile. I/we suspect an alternative motive. This executive decision has poisoned several careers. Your lack of empathy is kind of shocking.

@DustiO , paying this much for customer who is just getting a quote and cancel the booking. Why did you guys just put 15 min limit for the credit refund? Who makes a decision in 15 min? These are came through”Instant Booking” and cancelled within a day. Most of the people they don’t read the minimum number of hours for the move. After we request a refund you guys send automatic message saying Thumbtack gets your business in front of customers for free. I understand if the customer just message us not instantly book. We understand there is going to be ups and down for using lead provider but paying this much for nothing us ridiculious. This is just a few example and we have tons of these since Instant Booking was mandatory. Are you guys planning to make this optional or not? Are you guys make the 15 min at least a day to get the refund if customer cancels???

After a month I decided to try it out. I got one instant booking, paid $37 for a $450 job an hour away. Not great, but I can live with that. Until today, when he called and said he got another price of $400 and needed me to match it. Even though he booked me, he went back on the app to price shop.

Then I just paid $47 for a $375 job. I agreed to the scope, price and schedule, immediately. The the the customer cancelled, 23 minutes after I received the lead. No reason stated.

This is as bad as I thought, and I am done. I hope someone with more time and energy than I have sues Thumbtack. This is stealing @DustiO, and you defend it every day. As a former business owner and Thumbtack user you know better than most what a load of crap this is

@Sean82 yes, and really dumb. Guilty as charged

My response to you needs approval and won’t be posted so take that as what this platform has become. Terms of service and community guidelines

I emailed the CEO directly via LinkedIn... he actually responded.

I'm sorry to hear it isn't working for your business. What would it take to get it there? We're committed to enabling customers to book pros (that's what everyone wants) but we're equally committed to make it work for pros like you.