Denied refund for a lead which was out of my service scope.

I received a “lead” from Thumbtack, and when I contacted the client to discuss the job details, she informed me that she had MISTAKENLY messaged me about sheetrock job and that she didn’t review my profile to see that I specialized on furniture assembly services.

I requested a refund from Thumbtack, but my request was denied. I believe this situation is unfair, as I was not provided with a legitimate lead and was charged for a service that I don't provide.

I contacted customer support by text message to resolve the issue. After reviewing my case, the customer support representative initially stated that I had marked the "other" checkbox, which could involve sheetrock jobs. I explained that Sheetrock is a brand of drywall and provided screenshots showing that the dedicated checkboxes for drywall jobs (those are the drywall installation and Hanging, and drywall repair and texturing) which were disabled on my profile. So it cannot considered as a part of "other" jobs.

The customer support representative then changed their statement and claimed that the job was for a ceiling. However, I also provided a screenshot showing that the checkbox for ceilings was disabled on my profile.

Despite my efforts to provide evidence and resolve the issue, the customer support representative left the conversation unfinished.

I am disappointed with Thumbtack's handling of this situation and believe that I should not be charged for a lead that was not legitimate.

Suggestions ?