September 2025 Pro Highlight — Meet Nick.

DustiO

Meet Nick (@Nick_Bennett), a 7 year Top Pro with over 175 5-star reviews — and a Pro Advisor on Thumbtack's Pro Advisory Board. Nick is the owner of A/C Inc Roofing, with 25+ locations. We asked him about his Thumbtack experience and to share some advice for other pros. Check out what he had to say and comment below with your story or any advice you'd like to share with other Thumbtack pros.

Can you tell us a bit about your business and what inspired you to start it? I was doing for other companies what I knew I could do myself and do it well. I wanted to provide my friends, family and neighbors with a reliable option focused on doing the right thing with integrity.

What are some of the biggest challenges you've faced as a business owner, and how did you overcome them? Delegating tasks and wearing all the hats as a business owner. We grew our business very intentionally and organically to ensure we never lost our integrity and provided the best service whether it was myself or a team member running the appointment.

How has Thumbtack contributed to your business's success? Thumbtack has provided marketing, scalability, and business promotion Tools.

What advice would you give to new business owners starting out on Thumbtack? Start as soon as you can to build your profile! Follow the videos and tutorials provided, start taking jobs no matter how small, and ask for reviews.

karenkirn

When you reply to an inquiry, what message that you send them hooks the client and get them to book with you? I’m sure over the years you noticed what works better than other replies. Thank you!