Unlinking Google Reviews

TTUL765

Hello,

I originally created one Thumbtack account for my business. Later, after losing access to that original login and believing it was no longer recoverable, I unintentionally created a second account under a different email and imported my reviews.  Once I realized both accounts existed, I contacted support immediately to resolve it properly.

At this point:

•One ACTIVE account holds my available balance (funds)

•One DEACTIVATED account holds my imported Google reviews

•Both accounts belong to the same business, same owner, same phone number

My goal is simply to have my funds and my reviews together on one usable account.

Support has told me that the reviews cannot be unlinked and that even if I request full account and data deletion, the Google review link and reviews would still remain. This does not make sense to me, as full data deletion should remove all associated identifiers and links.

I just want my funds and reviews on one account. Is there any known fix for this situation?

DustiO

Hi @TTUL765 I am not able to help with this specific issue. Let me see if I can get some help digging a little deeper here.

DustiO

@TTUL765 Can you send me the email address that is associated with your other account?

TTUL765

I send a direct message to you so that my emails are not public

DustiO

@TTUL765 an agent is going to reach out to you via email with a possible solution, so be sure to look out for that!