Lead / Opportunity Format and Refunds

Jane_A_Gordon

Thumbtack changed my life almost ten years ago. I am a jewelry designer, and after traveling to show my work for 15 years, I just wanted to stay home. Shifting to online sales did not work, but funding Thumbtack did. I got almost all my work here. Shifting to the lead/opportunity platform crashed everything again. I am getting a fraction of the work I got here before.

Clearly Thumbtack must be making so much more money that they won't change back… but there is one issue that I am hoping they will.

If someone contacts us, we get charged… even if they never answer. Speaking to Thumbtack support, this is a reason for refund, but only in some states. If they know it's wrong to charge for that, why not refund in all states?

The reason I am posting here is that if enough people report this as an issue, and request the question be raised beyond the support that we can speak with, perhaps it will change and we can all get refunded for contacts who never answer us at all.

Teamwork, right?
Thanks in advance,
Jane