Getting leads outside my area.

bobthehandyguy

Need help identifying what is causing this. As far as I cand see my preferences are within the towns/zip codes I chose and local. I am getting leads for work 30-40 miles away. I live in Indiana and I keep receiving leads for the northside of Chicago, 2-3 hours away.

ArvinC

Welcome to the community, @bobthehandyguy !

That definitely doesn't sound right. Direct Leads should generally align with the service area, ZIP codes, and travel preferences you've selected in your targeting settings.

I'd recommend reviewing your targeting preferences and checking whether any nearby Illinois ZIP codes, counties, or larger service areas were accidentally included. It may also be worth confirming that your travel radius isn't extending farther than intended, especially if you're located near the Indiana-Illinois border.

This video walks through how targeting preferences work and may help you double-check your setup:

Travel preference guide

If everything looks correct and you're still receiving Direct Leads from customers 2–3 hours away, I'd recommend reaching out to support@thumbtack.com so the team can take a closer look at your account and targeting setup.

DustiO

@bobthehandyguy We would also recommend that you submit any leads that are outside your preferences for a refund (if you haven't already done that). I would also echo what @ArvinC said and recommend that you reach out to Support — as there may be a bug and they can help you get a bug report submitted.