Quick Replies

Jonathan_Stickland

Simple changes needed:

-Stop limiting characters to 500, need 750 minimum.
-Stop preventing using line breaks from us.
-Allow us to use bold and or underline.

Currently I cannot save any useful formatting of my quick replies. I am forced to write a insane run-on paragraph format or your system will not save it. What in the world do you care how we communicate with the customer.

Seems you want to make us be clear and concise, but sometimes we need to show more detail, and emphasize certain statements. Currently, we cannot.

And please don't answer with, use multiple quick replies to fix this problem. Waste of time for us!

Thanks!

ArvinC

Hi @Jonathan_Stickland , thanks for taking the time to share this feedback.

I can definitely see how having more flexibility with Quick Replies, especially for formatting and character limits, could make it easier to communicate with customers in the way that works best for your business.

I appreciate you being specific about what you'd like to see, including increasing the character limit, supporting line breaks, and allowing formatting like bold or underlined text. Feedback like this is really helpful because it gives the team a clear picture of where the current experience is falling short.

We'll share this with the Product and appropriate teams so they have visibility into your suggestions. Thanks again for taking the time to post your feedback.