Intro to the community

Townpump

My name is Brian Parana, listed as "Brian Parana Health & Nutrition Specialist" on Thumbtack. For the past 12 years, Thumbtack has been a cornerstone of my business as a nutritionist. Over that time, I’ve consistently maintained Top Pro status, invested well over six figures into the platform, and earned over 700 five-star reviews helping clients transform their health.

While I still believe in Thumbtack’s core mission to connect pros with people in need, the experience over the last two years has become increasingly frustrating. Lead costs have surged nearly 10x, yet lead volume and quality have significantly declined.

Despite repeatedly tweaking my profile and speaking with customer service, I am routinely charged for leads that fundamentally do not match my services specifically requests for in-person appointments or insurance coverage, even though the very first three lines of my profile state that I am online-only and do not take insurance.

I want to remain a dedicated user, but the combination of soaring costs and weak lead filtering is pricing out long-term, top-performing pros. I strongly hope Thumbtack refines its lead-matching accuracy and pricing structure so veteran providers who built their businesses here can afford to stay.