Longtime Member

bullseyePC

Hi everyone, we've been using Thumbtack since 2016 and it has consistently generated us high-intent customers year over year. Excited for this community feature!

ArvinC

Welcome to the Community, @bullseyePC ! 👋 Great to hear you’ve been using Thumbtack since 2016 and continue to see consistent results. Would love to hear more about your story and what’s worked well for your business over the years!

Jonathan_Stickland

Welcome~

RHSLLC2017

I have had issue after issue since I started using Thumbtack. Most revently with the new changes; from getting fake phone #’s to having my account set yo auto pay. I’ve lost over $700 last week and was not even aware. I’ve tried sending messages…. What happened to having human conversations either representatives from Thumbtack?

RHSLLC2017

but I’m sure no one will respond. I wonder how many of my fellow pros are getting ripped off like I have since 2016.

ArvinC

Hi @RHSLLC2017 , I’m here and I hear you. I can understand why seeing more than $700 in charges you weren’t expecting would be concerning, especially when you’ve also been trying to get answers.

For the billing piece, I don’t want to speculate about what caused those specific charges without someone reviewing your account. I’d recommend checking your Payments and receipts to review the individual transactions and your current payment settings.

Given the amount involved, I’d also suggest emailing support@thumbtack.com and providing the specific charges, dates, and any other relevant details so the team can review exactly what happened. If you’ve already contacted Support, I’d recommend following up on the same thread so your case history stays together.

On the phone numbers, what you’re seeing is Thumbtack Numbers, which uses a dedicated number for communication between Pros and customers. We’ve heard feedback from other Pros about that experience as well.

Unfortunately, we don’t have access to billing or account details from the Community side. The Community is primarily here for Pros to connect, share feedback, and learn from one another, while account-specific issues like these need to be reviewed by Support.

I understand that after being on Thumbtack since 2016, you’re looking for clear answers about what happened with your account. I hope the team is able to review the specific charges and provide some clarity soon.