Account Deactivated for Being “Linked” to a Business I Have Never Been Associated With — Please Help

empireeliteco

Hi everyone,

I’m hoping someone in the Thumbtack Community — especially a moderator — can please help point me in the right direction or look into what happened with my account.

My established Thumbtack Pro account was unexpectedly deactivated because I was told it was supposedly linked to another account/business. The problem is that I have never owned, operated, worked for, or been associated with the business/account Thumbtack is referring to.

This is extremely concerning because I have worked very hard to build my business and reputation on Thumbtack. I have had a strong account history, great customer reviews, and earned Top Pro status. I have never knowingly created or operated another account associated with the business they are claiming is connected to me.

I completely understand Thumbtack having security measures and policies regarding duplicate or related accounts. However, if an account is incorrectly linked to someone else’s business, there should be a way for the legitimate account owner to have that association manually reviewed and corrected.

I am more than willing to verify my identity, business information, account ownership, or provide reasonable documentation showing that I am not associated with the business in question.

Has anyone else experienced this — where your account was deactivated because Thumbtack said you were linked to a business or account you did not recognize? If so, were you able to get the incorrect association removed and your account reinstated?

I would also greatly appreciate it if a Thumbtack Community moderator could look into my situation or help get it escalated to the appropriate team for a manual review.

I am not trying to create another account or bypass Thumbtack’s policies. I simply want my original, established account reviewed fairly, the incorrect association investigated, and my account restored if Thumbtack confirms that the connection was made in error.

This account and the reputation I built on Thumbtack are extremely important to my business, so I sincerely appreciate any help, guidance, or escalation anyone can provide.