Request to restore original direct phone communication system

Alex_Handy_Handz

I am writing to express my strong frustration with the current relay phone system. The automated proxy routing creates unnecessary friction, leading to missed calls, delayed responses, and poor communication with potential clients.

This setup is negatively impacting my business workflow and client satisfaction. I strongly urge your team to remove this feature and restore direct phone communications between professionals and clients so we can connect promptly and efficiently. Please escalate this feedback to your product team.

ArvinC

Hi @Alex_Handy_Handz , thanks for taking the time to share this feedback. I hear your concerns around how Thumbtack Numbers are affecting your day-to-day communication with customers, especially when being able to connect quickly is important for your business.

We've heard feedback from other Pros around this experience as well, and I appreciate you being specific about the challenges you're seeing with missed calls, response time, and customer communication.

I'll make sure your feedback is included when we're surfacing Community feedback around Thumbtack Numbers to the appropriate teams. And please continue sharing your experience here. These conversations help provide additional context around how the feature is working for Pros in their businesses.