Frustrated With an Unresolved Duplicate Lead Charge

engelmanncleaner

I would like to share a situation that has been very frustrating for me with Thumbtack.

Thumbtack has been one of my main sources of work since I started building my cleaning business, and I’m very grateful for the clients I’ve been able to get through the platform. However, unfortunately, it has now been more than two weeks since I’ve been able to properly use the platform because of a billing issue involving a lead.

Thumbtack is trying to charge me twice for the same lead. I have already contacted support three times. The first two times I received a response, I explained the situation again and provided my bank statement clearly showing that the lead had already been paid for and that the money was deducted from my account. Even so, the issue still has not been resolved.

What makes me especially disappointed and frustrated is that while this issue remains unresolved, my business is being affected because I’m losing the opportunity to receive new leads and clients through the platform.

I really hope someone from the Thumbtack team can take a closer look at my case and resolve this situation. I’m not trying to avoid making a payment — I simply want them to recognize a payment that has already been made and stop attempting to charge me for the same lead again.

I sincerely hope someone from the Thumbtack team sees this post and can help me, because I like the platform and would really like to continue using it to grow my business.