Request for Payment missing

Prarich_2
Prarich_2 Posts: 1
in Thumbtack Resources

I don't see the Request for Payment tab in my messages to the customer. I was able to get part payment as an advance (it is yet to get to my bank though). But when I try to request for balance payment after job is done, I don't see the option. Did not find anything in Pro Resources for such an issue.

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 1,866

    @Prarich_2 we already discussed this in a direct message, but I wanted to post the answer here too, in case another pro might have the same question!

    You can only request one payment from a customer (so you are not able to do a deposit and then another payment). But this article should be able to answer more thoroughly.

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  • DustiO
    DustiO Administrator, Moderator Posts: 1,866

    @SoCalComputerSvcs_1 did you reach out to support@thumbtack.com and let them know that the customer did not pay you for your services? If not, please do.

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