Rate Customer support

allenrobberson
allenrobberson Posts: 8
in Thumbtack Pro Rewards

Do you know how to get pro level customer support?

Rate Customer support 5 votes

Yes
40% 2 votes
I have never had a conversation with anyone in customer support
20% 1 vote
I would like to have an email for customer support that does not give automated responses
40% 2 votes

Comments

  • Matt
    Matt Posts: 167
    edited August 2023

    I think this is where it gets very frustrating and confusing for many new users of thumbtack. If you are a platinum pro, your phone number has to be used to call them directly because that is how they verify if you have phone access. Before I became a platinum pro it was a joke to try to get a hold of anybody. I once waited nearly 72 hours to get a text response back on a refund.

  • JohnPeters
    JohnPeters Posts: 1

    has not Hass

  • Matt
    Matt Posts: 167

    I’m so glad you made this your first comment

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