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What does Thumbtack do for Pros when a customer goes dark and doesn't pay

structuralguy65
structuralguy65 Posts: 56
in Thumbtack Resources

Looking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person's contact information.

Comments

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    @structuralguy65 and @DerHilfer_LLC be sure to call or email Thumbtack support and let them know about this customer.

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  • structuralguy65
    structuralguy65 Posts: 56

    @DerHilfer_LLC just a heads up, when the economy gets a little rough, the prevalence of non-payers goes up. Not by much, but it does go up.

    I love the name of your company by the way. I'm going to guess that you're either in Wisconsin or Amish country.

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    @DerHilfer_LLC Did you fill out the form? It is a very robust system that helps with disputes - let me know if you were able to fill it out. Thank you!

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    If you aren't willing to fill out the form, then I'm not sure what to tell you to do from here - as that is the route to a resolution. I believe once you fill that our there is a person assigned to your case.

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    While I would love to be able to directly connect pros to someone in every case, there are systems in place to help with disputes and there is not a way to circumvent that system. Once you've filled out the form there will be a case number that I can help follow up on. Thank you!

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  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    Let me know if you need my help following up on anything.

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